PIA’s No-Logs Policy has been repeatedly confirmed in court. When authorities request data about our customers, we can’t provide it because we simply don’t have it — a fact that we’ve testified to multiple times in a court of law.
We take our No Logs policy seriously and don’t cut corners when it comes to our security. Deloitte, a leading global provider of professional services, including audit, audited our server network and management systems (the report is available to our customers and can be read here). Your data is protected with Private Internet Access.
PIA supports privacy-focused practices every step of the way.
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Not really, no. PIA has a strict 100% no-usage-logs policy – that means we don’t collect or store any VPN usage information about our users. We don’t log any information regarding your browsing activity or connection or bandwidth usage or anything like that. But the term "no-logs policy" is a bit misleading – we do need to store an email address and payment information in order to give you our service.
The term “no-usage-logs" (often called a "no-logs policy") means that we do not collect or store any data about your usage of the VPN – including browsing, connection, and bandwidth data. We don’t record your IP address, browsing history, how much bandwidth you consume, information about how often you connect and for what duration, or any other kind of usage data.
PIA has a strict No Logs policy in place. Our No Logs claims haven’t only been proven in court, but PIA even underwent a No Logs audit. Independent auditing firm Deloitte audited our server network and management systems. We’re completely transparent with our business practices. We’ve always been able to honestly report we have no data to show. We've also been extremely committed to open sourcing all of our apps and clients (GitHub here), just to add that extra bit of transparency and security into the mix.
No. The only personal data we’ll ever need from you is the bare minimum information required to set up your user account (email and payment info), and those things can be as anonymous as you want (including the option to pay with crypto). Those pieces of information are the basic elements that allow us to have user accounts and operate our service. We don’t require any other personal information – nor do we collect any statistical information about the PIA VPN usage that is tied to your personal account.
Not all VPN services ensure user privacy, but PIA does. Our software never records or stores any personal user data, so there's no way to be tracked while using PIA. Compare our approach to free VPN services – free VPNs mainly stay in business by selling user data. But because we charge a (very small!) subscription fee, we're able to operate without the need for this data-mining revenue. We simply don't have the need or the infrastructure required to log user data.
With 10+ years of experience in the VPN industry, Private Internet Access has become one of the best-reviewed and highest-rated VPN services in existence. Our VPN is incredibly reliable with a technical support team on stand-by 24/7, and a 30-day money-back guarantee to safeguard your purchase.
Trust is important — that’s why all of our VPN apps are 100% open source, and we were independently audited to confirm our No Logs claims. Based in the USA, we adhere to the most stringent business standards and consumer-privacy practices so you can use our service with confidence.
You’re covered by our 30-day money-back guarantee. If you’re not satisfied, get a refund.
Disclaimer: Per our Terms and Conditions, using PIA VPN for illegal purposes is not encouraged.