{"id":20605,"date":"2022-05-11T07:21:13","date_gmt":"2022-05-11T14:21:13","guid":{"rendered":"https:\/\/www.privateinternetaccess.com\/blog\/?p=20605"},"modified":"2024-01-26T12:53:03","modified_gmt":"2024-01-26T20:53:03","slug":"the-next-level-of-surveillance-real-time-ai-detection-of-emotions-in-video-streams","status":"publish","type":"post","link":"https:\/\/www.privateinternetaccess.com\/blog\/the-next-level-of-surveillance-real-time-ai-detection-of-emotions-in-video-streams\/","title":{"rendered":"The Next Level of Surveillance: Real-Time AI Detection of Emotions in Video Streams"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Surveillance once meant large-scale government spying on citizens, mostly to identify criminal activity, such as terrorism. But things have advanced quite a lot now. Surveillance has even moved into the <a href=\"https:\/\/www.privateinternetaccess.com\/blog\/welcome-brave-new-world-workplace-surveillance\/\">workplace<\/a>, where it\u2019s advancing on several fronts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-advancing-artificial-intelligence\">Advancing Artificial Intelligence<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The most common advancement in AI involves<a href=\"https:\/\/www.privateinternetaccess.com\/blog\/this-is-where-workplace-surveillance-leads-towards-algorithmic-automated-management\/\" rel=\"nofollow\"> algorithmic, automated management<\/a> \u2014 which includes analysis of working patterns, semi-automated decision making, and employee behavior monitoring. Another more recent development is the move to using AI to monitor emotions to optimize business outcomes \u2014 for example, closing a sale.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, using AI in this way is not new. It\u2019s been widely used to analyze posts, tweets, and customer reviews to help determine how people view products and services. But a new generation of startups aims to go further by monitoring emotions during video calls using AI.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-emotional-ai-in-practice\">Emotional AI in Practice<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\"><img decoding=\"async\" style=\"width: 5000px;\" src=\"https:\/\/lh5.googleusercontent.com\/d8iMLg-GFJ4hfOI25ov_nl-ITCmiqchgv3sW-fNpt20Y4z_MnplSrGNre4OqnCHuEqATsQCl9VtyxwnXqRyEWgX2LUburY1UDCavZ6yq04t3MJs6KyoeW72rp0gBfzNUgWfrod9I8LZAlLAn1w\"><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Many companies around the world use AI to measure customer behavior. Uniphore claims that its<a href=\"https:\/\/www.uniphore.com\/q-for-sales\/\" rel=\"nofollow\"> Q for Sales<\/a> feature uses advanced speech recognition, natural language processing, and machine learning to understand, analyze and decode conversational content.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It listens to each participant\u2019s speaking style, measuring for politeness, empathy, and other vocal cues to evaluate speaker sentiment. The Q for Sales feature even uses computer vision in video interactions to analyze facial movements based on landmark points of the face. It then applies AI techniques to derive emotional inferences from them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zoom too is working in this area. It describes its <a href=\"https:\/\/explore.zoom.us\/en\/conversational-intelligence\/\" rel=\"nofollow\">Zoom IQ<\/a> as a \u201cconversation intelligence platform for sales teams\u201d. Currently, this is provided as a post-meeting analysis, but a real-time version would be an obvious next move, and necessary to keep up with competitors.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<a style=\"text-decoration: none;\" href=\"https:\/\/www.privateinternetaccess.com\/order?channel=blog&amp;conversionpoint=next_level_surveillance\"><button class=\"bg-btn-1\">Protect Your Data <\/button><\/a>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-campaign-against-ai\">A Campaign Against AI<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yet, not everyone is pleased at the prospect of using AI in this way. The digital rights group <em>Fight for the Future,<\/em> which has been campaigning to<a href=\"https:\/\/www.banfacialrecognition.com\/\" rel=\"nofollow\"> ban facial recognition<\/a> and to<a href=\"https:\/\/www.fightforprivacy.co\/\" rel=\"nofollow\"> bring in strong consumer privacy laws<\/a>, has written an<a href=\"https:\/\/www.fightforthefuture.org\/actions\/dear-zoom\" rel=\"nofollow\"> open letter to Zoom<\/a>, pointing out the dangers of trying to apply AI to emotions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this letter, Fight for the Future explains how emotional AI is biased. In particular, emotion AI doesn\u2019t have the ability to differentiate between facial expressions, voice patterns, and body language. As a result, <em>Fight for the Future<\/em> highlights how AI can lead to unfair discrimination against ethinicities, races, and people with disabilities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <em>Fight for the Future<\/em> letter states: \u201cUltimately, this software will be sold to schools and employers who will use it to track and discipline us.\u201d\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products like Uniphore\u2019s Q for Sales, and<a href=\"https:\/\/www.sybill.ai\/emotionalIntelligence\" rel=\"nofollow\"> Sybill\u2019s emotional intelligence<\/a> already serve the business market, and there\u2019s a major corporation working on the use of AI to gauge emotions in an educational context.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/qUmwo-58MDjmh27hGJtXSIv_MVtGS0E3Q2JnMYwGDWKaU0ba3ydy3nDLWYBX-TRPD0UH1_YsaLCMqjU3RNbYXvtSjutt_BZ6e7WS0nDFLR3iJd_XiwqsrR4WYyMvM41TFuuuZ_XnFQ2XAUCnrA\" style=\"width: 5000px;\"><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Intel, in conjunction with the <a href=\"https:\/\/www.class.com\/newsroom\/class-is-partnering-with-intel-to-improve-virtual-learning\/\">online education company<\/a> Class, plans to use AI to analyze student behavior. In particular, AI will take snapshots of students\u2019 faces, using this information to build a profile on their interaction with classwork. Essentially, the AI will assess students\u2019 level of understanding by asking them a series of questions about their work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By using AI in this way, the hope is that teachers can accurately determine when a student may need help with their work, as well as how they can adapt teaching materials to suit levels of learning.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-application-of-ai-based-emotion\">The Application of AI-based Emotion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The application of AI-based emotion detection raises a number of concerns. First, there\u2019s the principal point noted by Fight for the Future \u2014 it\u2019s not clear whether the technology can even do what is being claimed for it.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Applying AI in a sensitive context like education seems a little premature, to say the least. Research on the fundamentals is still needed to establish what machine learning can and cannot do, here and elsewhere.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Secondly, despite whether or not it works, students will naturally assume it does. This could make them worry about the tiny signals they may be sending as they work.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Self-consciousness is a big enough problem for many young people, so adding to this is unlikely to help. In particular, it may distract some who are more sensitive to this issue, causing them to lose concentration \u2014 hardly the hoped-for result of adding technology to the classroom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even in the best-case situation that it\u2019s possible to use AI to gauge emotions and gain valuable feedback, it\u2019s clear that the student\u2019s computer or smartphone camera will need to be active in order for it to work.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To do so, relies on real-time, possibly continuous, surveillance. This is controversial in itself, but as an earlier post on PIA pointed out, it\u2019s particularly problematic in an educational setting because it turns blanket surveillance into a practice that students are expected to regard as totally routine.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Essentially, AI<a href=\"https:\/\/www.privateinternetaccess.com\/blog\/in-chinas-footsteps-amazon-and-us-schools-normalize-automatic-facial-recognition-and-constant-surveillance\/\"> normalizes constant high-tech monitoring<\/a> by authorities, with the risk that young people come to expect this kind of AI surveillance of their emotions throughout their lives.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Featured image by<a href=\"https:\/\/commons.wikimedia.org\/wiki\/File:Roman_busts_-_Royal_Ontario_Museum_-_DSC09776.JPG\"> Daderot<\/a>.<\/p>\n\n\n\n<a style=\"text-decoration: none;\" href=\"https:\/\/www.privateinternetaccess.com\/order?channel=blog&amp;conversionpoint=next_level_surveillance\"><button class=\"bg-btn-1\">Try Private Internet Access <\/button><\/a>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Surveillance once meant large-scale government spying on citizens, mostly to identify criminal activity, such as terrorism. But things have advanced quite a lot now. Surveillance has even moved into the workplace, where it\u2019s advancing on several fronts. Advancing Artificial Intelligence The most common advancement in AI involves algorithmic, automated management \u2014 which includes analysis of &hellip; <a href=\"https:\/\/www.privateinternetaccess.com\/blog\/the-next-level-of-surveillance-real-time-ai-detection-of-emotions-in-video-streams\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;The Next Level of Surveillance: Real-Time AI Detection of Emotions in Video Streams&#8221;<\/span><\/a><\/p>\n","protected":false},"author":20,"featured_media":20624,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"image","meta":{"_stopmodifiedupdate":true,"_modified_date":"","footnotes":""},"categories":[1,130,1941],"tags":[496,2136,536,529,457,2557,2559,2558,2560,1739],"class_list":["post-20605","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-news","category-governments","category-surveillance","tag-ai","tag-education","tag-facial-recognition","tag-fight-for-the-future","tag-intel","tag-real-time","tag-sentiment","tag-video","tag-workplace","tag-zoom","post_format-post-format-image"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Next Level of Surveillance: Real-Time AI Detection of Emotions in Video Streams<\/title>\n<meta name=\"description\" content=\"Surveillance once meant large-scale government spying on citizens, mostly to identify criminal activity, such as terrorism. 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