{"id":21422,"date":"2022-08-30T05:28:00","date_gmt":"2022-08-30T12:28:00","guid":{"rendered":"https:\/\/www.privateinternetaccess.com\/blog\/?p=21422"},"modified":"2024-01-31T09:02:03","modified_gmt":"2024-01-31T17:02:03","slug":"privacy-audit","status":"publish","type":"post","link":"https:\/\/www.privateinternetaccess.com\/blog\/privacy-audit\/","title":{"rendered":"PIA Announces Completion of Independent\u00a0Audit Conducted by a Big Four Firm"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Our commitment to online privacy stands at the core of our service \u2013 we operate under a 100% transparency credo. <strong>That said, we know VPN use is tied to trust<\/strong>. We know reviewers and journalists have often mentioned our US headquarters as a concern. We\u2019re here to say that we\u2019ve always abided by our airtight No Logs policy. We\u2019ve never retained any metadata, and we\u2019ve never had any data to share with the authorities.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But we are a company that wants our actions to speak for us. We don\u2019t want you to take our No Logs promises at face value. Just like we\u2019re transparent with our source code and regular Transparency Reports, we aim to be honest with our infrastructure too. Because of this, Private Internet Access underwent an <strong>independent audit to review our No Logs policy<\/strong>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Deloitte, one of the Big Four auditing firms, reviewed our server environment and found that <strong>we store no logs and no details<\/strong> that could be used to identify our users or pinpoint their activities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Did Deloitte Test PIA\u2019s Infrastructure?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We invited Deloitte Audit Romania to review our VPN server network and management systems and to examine how we maintain a zero-log VPN service, in order to confirm that <strong>server configurations align with internal privacy policies<\/strong>, and <strong>are not designed to identify users or pinpoint their activities<\/strong>. As part of this assurance engagement project, Deloitte inspected our server configuration and examined how we maintain a zero-log VPN service. The auditing firm found that <strong>server configurations align<\/strong> as of June 30, 2022 <strong>with internal privacy policies<\/strong> and <strong>are not designed to identify users or pinpoint their activities<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The audit has been conducted in accordance with the International Standard on Assurance Engagements 3000 (Revised) applicable to Assurance Engagements Other Than Audits or Reviews of Historical Financial Information (ISAE 3000 (Revised)) established by the International Auditing and Assurance Standards Board (\u201cIAASB\u201d) and should be read in full.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Does This Mean for Our Customers?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To put it simply, there is <strong>no trace of your activity on our servers<\/strong>. This is because our VPN service runs on RAM-only servers. These servers boot on a read-only image and use RAM modules, as opposed to hard disks. Hard disks are traditionally used as storage, whereas a RAM-only environment is more volatile. We also configured our servers to routinely reboot. With every reboot or power outage, all data is immediately deleted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We designed our network architecture specifically to prevent data retention<\/strong>. We have no user data, and we can\u2019t be compelled to share information on our users \u2013 in fact, the US government can\u2019t force US-based VPN providers to violate a zero-log policy because of consumer protection laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, we have security systems in place to ensure third-party entities can\u2019t force their way into our network. One way we do this is by disabling all error logs and debug information. If we ever require error logs for development purposes, we create an entirely new traffic server inside an isolated environment. Despite potential drawbacks to our developing and debugging processes, it\u2019s an acceptable trade-off to securing user data. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even our Dedicated IP service is built as a token-based system to prevent any association with a specific user. This token is only saved in the client, which isn\u2019t enough for a server-side association.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>This No Logs Audit Is Another Milestone for PIA<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ve always stayed true to our commitment to online privacy. We\u2019ve always advocated for digital freedom and anonymity. This Deloitte audit is just another milestone in our journey as privacy activists, but it\u2019s not the first time our No Logs policy has been scrutinized. <strong>PIA is one of the few VPN providers to have proven their zero-log service in court. We were subpoenaed multiple times for logs, and each time we had no data to share<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are honest and transparent with our users, and we don\u2019t cut any corners with the VPN service we offer. <strong>PIA is one of the few VPN providers offering 100% open-source VPN apps<\/strong>, despite this not being an industry standard practice. Our code is available for anyone to inspect and analyze.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re also open with any changes to our server infrastructure and keep our users informed. Recently, in light of India\u2019s No. 20(3)\/2022-CERT-In directive, we\u2019ve pulled out our Mumbai servers and replaced them with virtual server locations. We made this decision to circumvent mandatory logging laws, as we refuse to compromise our service and No Logs commitment.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Back home in the US, we\u2019ve launched our 50 Servers in 50 States campaign. Unfortunately, state and federal laws are still playing catch-up with cybercrime, so we\u2019ve taken it upon ourselves to help Americans protect their online privacy and secure their traffic from malicious actors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">More updates to our infrastructure are coming soon, as we\u2019re undergoing extensive hardware optimization. For example, we\u2019re slowly transitioning our fleet to colocated servers to provide increased security measures, better VPN speeds, and more reliable connections. This also means we\u2019re investing in and managing more of our own next-generation servers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ve always put our users\u2019 privacy and digital safety at the forefront of our service, and we\u2019re grateful for the users who put their trust in us. We\u2019ll never break that trust, and we\u2019re holding true to our commitment to bring more transparency to the industry. We\u2019re open to future independent audits and will also be updating our Transparency Report editions on a more regular basis throughout the year.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Choose PIA for Top-Quality Security and Online Privacy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re long-time advocates for digital privacy and cybersecurity in the US, and now we have an independent audit that attests to our No Log VPN service. We offer the strongest data protection software possible, and our VPN online shield is critical to keeping your information safe in this digital age. It doesn\u2019t matter if you need a <a href=\"https:\/\/www.privateinternetaccess.com\/download\/mac-vpn\">macOS VPN<\/a>, <a href=\"https:\/\/www.privateinternetaccess.com\/download\/windows-vpn\">Windows VPN<\/a>, or a VPN that\u2019s compatible with iOS or Android, PIA protects up to 10 of your devices simultaneously.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We can unequivocally state that we don\u2019t store any user activity log or metadata. And we wouldn\u2019t have it any other way.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We take our No Logs policy seriously, and this audit is not our final endeavor. In the future, we\u2019ll continue to be transparent with the security safeguards we put in place for our users.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PIA passes a No Logs audit conducted by a Big Four auditing firm<\/p>\n","protected":false},"author":83,"featured_media":21478,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_stopmodifiedupdate":false,"_modified_date":"","footnotes":""},"categories":[2631],"tags":[2571,2633,661,2632,206,2634,2332,2635,2576,2600],"class_list":["post-21422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-pages","tag-access","tag-audit","tag-data","tag-deloitte","tag-internet","tag-no-logs","tag-pia","tag-private","tag-safe","tag-secure"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Private Internet 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