{"id":8541,"date":"2018-09-02T12:00:43","date_gmt":"2018-09-02T19:00:43","guid":{"rendered":"https:\/\/www.privateinternetaccess.com\/blog\/?p=8541"},"modified":"2024-01-25T01:29:48","modified_gmt":"2024-01-25T09:29:48","slug":"privacy-risks-for-customers-and-workers-in-the-gig-economy","status":"publish","type":"post","link":"https:\/\/www.privateinternetaccess.com\/blog\/privacy-risks-for-customers-and-workers-in-the-gig-economy\/","title":{"rendered":"Privacy risks for customers and workers in the gig economy"},"content":{"rendered":"

In the modern \u201cgig economy\u201d, workers and customers frequently rely on websites and phone apps to schedule, track and evaluate services. \u00a0The data gathered and shared through these platforms can contribute to convenience, trust, and the overall customer experience. However, whether you access these platforms as a worker or a customer, it\u2019s important to understand what data you\u2019re sharing, who has access to it, and how it can be used.<\/span><\/p>\n

Riders, guests, and other customers <\/span><\/h3>\n

As a customer in the gig economy, it\u2019s important to understand that your data is often shared not only with the corporate entity operating a given platform, but also with the workers who use it to find and accept work. \u00a0Depending on the platform that you\u2019re using, this could include your name, email address, phone number, home address, work address, and any information that you provide as part of registration or profile creation, including photos. \u00a0You also provide information when you are actively using the service, including specific location and travel information.<\/span><\/p>\n

Not all workers who use platforms to find work will be concerned with your privacy \u2013 \u00a0for example, there have been instances of Airbnb hosts <\/span>recording guests <\/span><\/a>with hidden cameras, and some ridesharing drivers with in-car cameras been found <\/span>livestreaming their p<\/span>a<\/span>ssengers<\/span><\/a>. \u00a0Some privacy violations may also have more malicious intentions. \u00a0In April, Uber <\/span>made changes<\/span><\/a> to how the app stores location data from past trips to address rider safety concerns, including reports of Uber drivers <\/span>stalking and harassing former passengers<\/span><\/a>. \u00a0<\/span><\/p>\n

Platforms, and the corporate entities that run them, may also misuse or fail to secure your data. \u00a0You don\u2019t have to look far to find examples: Uber has been accused of deliberately <\/span>misusing live customer location data<\/span><\/a> on multiple occasions and in 2016, the personal information of over 20 million Uber drivers and riders was exposed in a <\/span>security breach<\/span><\/a>. <\/span><\/p>\n

Workers in the gig economy<\/span><\/h3>\n

Contractors and employees who provide services on applications like Uber and Airbnb are often attracted to the ease of setup. \u00a0The gig economy can provide opportunities for some workers who face barriers in finding more traditional employment, including people with minimal domestic work history. \u00a0<\/span><\/p>\n

Workers may not have to go through a formal, in-depth hiring process before offering services, but they are often expected to pass various background checks and provide photographs of themselves, copies of identification and licenses, and personal tax and financial information. \u00a0This vetting process may be a necessary part of a platform\u2019s compliance with various legal and regulatory requirements, as well as part of an overall strategy for managing customer trust and safety. However, sharing this amount of detailed personal and financial information, especially through online platforms, can place workers at particular risk in the event of a privacy breach. \u00a0<\/span><\/p>\n

By participating in the gig economy, workers often exchange privacy for opportunity, not just during the hiring process, but during day-to-day experiences. \u00a0Internet-enabled tracking and reporting is a large part of how a worker\u2019s performance is measured and compensated. While some of this surveillance is explicit and consented to, not all workers are aware of what data is tracked by the platform or their employers. \u00a0As highlighted in a case study from <\/span>Privacy International<\/span><\/a>, this can be exacerbated by the precarious nature of employment in the gig economy.<\/span><\/p>\n

Workers should also be prepared to have their information shared in the event that a conflict arises between them and their platform or employer, or where an insurance claim is made. \u00a0Data gathered through platforms may also be the target of discovery requests if a civil claim arises against a worker or platform, and may be requested by regulators responding to some of the industry disruptions arising in response to gig economy business models. \u00a0For example, Airbnb has recently<\/span> filed a lawsuit<\/span><\/a> attempting to prevent New York City from acquiring host data in an attempt to address housing shortages considered to be exacerbated by the rise in short-term rentals.<\/span><\/p>\n

Inform yourself<\/h3>\n

When participating in the gig economy, either as a customer or a worker, it\u2019s clear that the amount and sensitivity of data that we share on platforms can have wide-reaching and serious implications if misused or inadequately protected. \u00a0\u00a0<\/span><\/p>\n

Before participating in the gig economy, research your chosen platform\u2019s history around privacy and data protection. Also, although it can be a struggle to read and understand privacy policies and applications, it\u2019s important to make the effort when the risks can include threats to our most sensitive information, our personal safety, and our livelihoods. \u00a0<\/span><\/p>\n

If you don\u2019t understand what data a platform will be collecting from you and how it will be using and sharing that data with others, don\u2019t use it.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

In the modern \u201cgig economy\u201d, workers and customers frequently rely on websites and phone apps to schedule, track and evaluate services. \u00a0The data gathered and shared through these platforms can contribute to convenience, trust, and the overall customer experience. However, whether you access these platforms as a worker or a customer, it\u2019s important to understand … Continue reading “Privacy risks for customers and workers in the gig economy”<\/span><\/a><\/p>\n","protected":false},"author":31,"featured_media":8542,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_stopmodifiedupdate":true,"_modified_date":"","footnotes":""},"categories":[1],"tags":[661,887,51],"class_list":["post-8541","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-data","tag-gig-economy","tag-surveillance"],"yoast_head":"\nPrivacy risks for customers and workers in the gig economy<\/title>\n<meta name=\"description\" content=\"Whether you use gig platforms as a worker or a customer, it's vital to know what data you share, who can access it, and how it can be used.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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