App crashes all the time on Android

The android app crashes all the time and when it does, the internet kill switch does not engage.  This is occurring on a moto g 4g.

Comments

  • Hello! 

    The kill switch can't stay active if the program maintaining it is dropped in a crash, so we'll need to get a ticket on this so we can gather as much information as possible. To do so, can you please email [email protected] with the version of Android you're using, the Kernel version, and the specifications of the device you're using, like how much ram it has to work with? To get the Operating System version and Kernel version, you'd click on the Android settings cog symbol, then click on About this Device, and you'll see all the versions listed there. Once we have this in a ticket we can troubleshoot properly and track this issue to resolution. Thank you for being our customer!

  • I talked to the help desk earlier and they couldn't do anything other then listen to what the problem was.
  • Your issue is likely too in-depth to address through chat. You ought to submit a ticket as suggested by Synopsis, so that support agents can have more time and resources to look into it.

    Cheers!
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