Unable to install PIA - Windows 7

ExtideExtide
in VPN Setup Support
Hi,

I've just purchased PIA, and when I've tried to install the program, a cmd window pops up for ~1 sec, closes and then nothing. I've followed the instructions regarding running the program as administrator, but the same thing happens. I've noticed there's been 1-2 threads posted regarding this issue, and I've tried their suggestions (Clicking "Unblock" at the bottom the General tab, deleting the exe and redownloading) but to no avail, and it didn't seem like the threads were resolved either.

Running the exe in cmd brings up the following:

C:/Users/<USER>/AppData/Local/Temp/ocr9A99.tmp/src/build/pia_manager/lib/pia_c
ommon.rb:208:in `log': uninitialized constant PiaCommon::PiaManager (NameError)
        from C:/Users/<USER>/AppData/Local/Temp/ocr9A99.tmp/src/build/pia_mana
ger/lib/pia_win32.rb:42:in `message_box'
        from C:/Users/<USER>/AppData/Local/Temp/ocr9A99.tmp/src/installer_win_
with_data.rb:176:in `<main>'

If anyone has any ideas, it'd be much appreciated.

Comments

  • jeffnett1121jeffnett1121
    I am having the same issue.  I'm running the following:
    -win 7 SP1 x64
    -no AV or Malware, win Defender disabled.
    -3GB ram
    -RAID1 250GB HDD
    -Intel Core 2 CPU 6600 @ 2.40GHz
    -Latest updates.

    when executed normally, or in admin mode, I command prompt opens for 1 second then disappears.  Open an Admin command prompt, cd to the PIA executable directory, and run installer_win.exe.  I get the following error:

    FATAL ERROR: Failed to create file 'C:\Users\<USER>\AppData\Local\Temp\ocr956B.tmp\lib\ruby\gems\1.9.1\gems\windows-pr-1.2.2\lib\windows\security.rb'

    I contacted support and was told that something was blocking it's install.  I checked Event Viewer.  There are no errors or warnings related to the PIA software.  I use no AV or malware software.  Anything inherent in windows has been disabled in services.msc.  I feel like I am unable to get any support for a piece of software that would GREATLY benefit me and my lifestyle.

    SOMEONE, please help?!?!
  • OmniNegroOmniNegro
    Until we find a solution, just use OpenVPN. But honestly I have no idea what could even cause this problem.
  • jeffnett1121jeffnett1121
    What can I do to get you guys information to try and resolve this?  Event logs, what?

    I paid for a year, and cannot use this. I'm very disappointed.
  • OmniNegroOmniNegro
    Do you use any non English characters in your username on Windows? The PIA client may not work at all if it has to do that. For instance:
    C:\Users\€ExampleName\AppData\Local\Temp\ocr956B.tmp\lib\ruby\gems\1.9.1\gems\windows-pr-1.2.2\lib\windows\security.rb

    I added the € since it is a non English character. I am not asking you to tell us your Username. I am simply asking if it contains any characters that an American keyboard would not be able to enter without using the ALT-codes. For instance, the € sign is made by holding ALT and typing 0128 on the numpad then releasing ALT.

    If this is the problem, then I fear there is only two options. You can use OpenVPN just fine, or you can make a separate user account on your Windows system with a plain name.

    Also beware using some of those ALT codes can cause weird things to happen. For instance I tried ALT+127 and it brings me to the Firefox home site. No idea why though.
  • jeffnett1121jeffnett1121
    No, no on-English characters in my username.
  • Aaron6u77655Aaron6u77655
    Extide said:
    Hi,

    I've just purchased PIA, and when I've tried to install the program, a cmd window pops up for ~1 sec, closes and then nothing. I've followed the instructions regarding running the program as administrator, but the same thing happens. I've noticed there's been 1-2 threads posted regarding this issue, and I've tried their suggestions (Clicking "Unblock" at the bottom the General tab, deleting the exe and redownloading) but to no avail, and it didn't seem like the threads were resolved either.

    Running the exe in cmd brings up the following:

    C:/Users/<USER>/AppData/Local/Temp/ocr9A99.tmp/src/build/pia_manager/lib/pia_c
    ommon.rb:208:in `log': uninitialized constant PiaCommon::PiaManager (NameError)
            from C:/Users/<USER>/AppData/Local/Temp/ocr9A99.tmp/src/build/pia_mana
    ger/lib/pia_win32.rb:42:in `message_box'
            from C:/Users/<USER>/AppData/Local/Temp/ocr9A99.tmp/src/installer_win_
    with_data.rb:176:in `<main>'

    If anyone has any ideas, it'd be much appreciated.

    OmniNegro said:
    Do you use any non English characters in your username on Windows? The PIA client may not work at all if it has to do that. For instance:
    C:\Users\€ExampleName\AppData\Local\Temp\ocr956B.tmp\lib\ruby\gems\1.9.1\gems\windows-pr-1.2.2\lib\windows\security.rb

    I added the € since it is a non English character. I am not asking you to tell us your Username. I am simply asking if it contains any characters that an American keyboard would not be able to enter without using the ALT-codes. For instance, the € sign is made by holding ALT and typing 0128 on the numpad then releasing ALT.

    If this is the problem, then I fear there is only two options. You can use OpenVPN just fine, or you can make a separate user account on your Windows system with a plain name.

    Also beware using some of those ALT codes can cause weird things to happen. For instance I tried ALT+127 and it brings me to the Firefox home site. No idea why though.
    please how doyou resolve this, having same issue now
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