We'll be happy to assist. To better understand your issue, can you let us know what operating system you're using and if you're connecting using our application or an alternate setup?
If you are using our software please try making the following changes to our VPN software:
1. Click on our icon in the System Tray or Menu Bar
2. Disconnect from the VPN.
3. Right click the icon for the VPN again, and click on Settings
4. Click on the Advanced button
5. If the Connection type is set to TCP, change it to UDP. If it already says UDP, do not make any changes to this setting yet.
6. Change the remote port to 9201, click Save, and reconnect. See if the issue persists.
6.1 If the issue persists, disconnect from the VPN, change the remote port to 1194, save, and reconnect. See if the issue persists.
6.2 If the issue persists, disconnect from the VPN, change the remote port to 8080, save, and reconnect. See if the issue persists.
6.3 If the issue persists, disconnect from the VPN, change the remote port to 53, save, and reconnect. See if the issue persists.
7. If this does not help, please go back to the Advanced Settings
8. Disconnect from the VPN, and change the protocol to TCP
9. Change the remote port to 80, click Save, and reconnect. See if the issue persists.
10.1 If the issue persists, disconnect from the VPN, change the remote port to 110, save, and reconnect. See if the issue persists.
10.2 If the issue persists, disconnect from the VPN, change the remote port to 443, save, and reconnect. See if the issue persists.
11. If you have been unable to connect this far, set the local port option to 53, and try each of the settings above again.
Comments
We'll be happy to assist.
To better understand your issue, can you let us know what operating system you're using and if you're connecting using our application or an alternate setup?
If you are using our software please try making the following changes to our VPN software:
1. Click on our icon in the System Tray or Menu Bar
2. Disconnect from the VPN.
3. Right click the icon for the VPN again, and click on Settings
4. Click on the Advanced button
5. If the Connection type is set to TCP, change it to UDP. If it already says UDP, do not make any changes to this setting yet.
6. Change the remote port to 9201, click Save, and reconnect. See if
the issue persists.
6.1
If the issue persists, disconnect from the VPN, change the remote port
to 1194, save, and reconnect. See if the issue persists.
6.2 If
the issue persists, disconnect from the VPN, change the remote port to
8080, save, and reconnect. See if the issue persists.
6.3 If the
issue persists, disconnect from the VPN, change the remote port to 53,
save, and reconnect. See if the issue persists.
7. If this does not help, please go back to the Advanced Settings
8. Disconnect from the VPN, and change the protocol to TCP
9. Change the remote port to 80, click Save, and reconnect. See if the issue persists.
10.1
If the issue persists, disconnect from the VPN, change the remote port
to 110, save, and reconnect. See if the issue persists.
10.2 If
the issue persists, disconnect from the VPN, change the remote port to
443, save, and reconnect. See if the issue persists.
11. If you have been unable to connect this far, set the local port option to 53, and try each of the settings above again.
12. Save and then reconnect.