Cannot install on Mac running OS X 10.10.5

dwspinks

I cannot install the software on a MacBook running OS X 10.10.5  It opens the installer and when I double click it or right click and say open, nothing happens. I have been getting emails from support for 2 days now, they say "try this"  When it don't work I get no response until the next day, then someone else tells me to try something that was already tried. I am very very displeased with the level of support. This comes highly recommended but I am ready to cancel before I get started. I understand issues come up and it may be with my computer, but I cannot spend several days waiting on another email. Any help would be appreciated. Thanks in advance

goingtothedesert

Same issue here.. any fix?

newuser1

I am experiencing this problem too. Wish I had seen this post BEFORE I paid...

Any solution?

I'm stuck feeling like a jackass for buying software I can't even install...

Khariz

Not trying to be a smartass, but use a good client like Viscosity or Tunnelblick, and .ovpn files provided by PIA?  Works so much better than the crap client anyway.

tripleelbow

I also have this problem.  Hoping for a fix.

DanielBingo

I can't say if this is related, but I'm experiencing the same with my new Sierra-based MacBook Pro.

I did a bit of digging, and noticed there's a "runner.sh" script inside the installer app, so I tried to run it in a terminal, and it complained about missing permissions to do something. I then ran it with sudo, and the app installed. It does, however install as the wrong user when you do it like this, so you need to fix that as well.

These are the steps I used to install it correctly:

1. Double-click the .dmg file so that it's mounted (the window with the installer app appears)
2. Open up Terminal.app (use Spotlight, or find it in Applications/Utilities)
3. Type in sudo /Volumes/Private\ Internet\ Access/Private\ Internet\ Access\ Installer.app/Contents/MacOS/runner.sh
4. Press enter, and provide your password when prompted
5. When the app starts, click its icon and select Exit
6. In the terminal, type in sudo chown $USER:admin -R /Applications/Private\ Internet\ Access.app
7. Still in the terminal, type in sudo chown $USER:staff -R ~/.pia_manager
8. Start the app again

The last steps are important, if you don't do them, you won't be able to save your preferences (including your login credentials) or update the app.

HTH

DaveHughes

DanielBingo said:

I can't say if this is related, but I'm experiencing the same with my new Sierra-based MacBook Pro.

I did a bit of digging, and noticed there's a "runner.sh" script inside the installer app, so I tried to run it in a terminal, and it complained about missing permissions to do something. I then ran it with sudo, and the app installed. It does, however install as the wrong user when you do it like this, so you need to fix that as well.

These are the steps I used to install it correctly:

1. Double-click the .dmg file so that it's mounted (the window with the installer app appears)
2. Open up Terminal.app (use Spotlight, or find it in Applications/Utilities)
3. Type in sudo /Volumes/Private\ Internet\ Access/Private\ Internet\ Access\ Installer.app/Contents/MacOS/runner.sh
4. Press enter, and provide your password when prompted
5. When the app starts, click its icon and select Exit
6. In the terminal, type in sudo chown $USER:admin -R /Applications/Private\ Internet\ Access.app
7. Still in the terminal, type in sudo chown $USER:staff -R ~/.pia_manager
8. Start the app again

The last steps are important, if you don't do them, you won't be able to save your preferences (including your login credentials) or update the app.

HTH


Hey Daniel, thanks for the instructions. I've also had the issue described above, however am getting stuck on step 6. Error shows "chown: -R: No such file or directory". Any ideas on how to fix it?

Thanks!