What does this mean? I just used the test and it got back to me saying that it did leak my IP. Does it mean the VPN is not working and does it apply to other things too or just the email program?
Likewise. It says my IP is <VPN IP> and then after sending the email it says my IP was leaked, and the email had displayed my IP as <VPN IP>. Not leaking, then?
If it is leaking with your email, then chances are there is something else leaking, although I cannot confirm the truth to that. Have you done the DNS and IPv6 leak tests? I have never had an email leak my IP before so I don't know what steps to take exactly. Check for other leaks first.
If it is leaking with your email, then chances are there is something else leaking, although I cannot confirm the truth to that. Have you done the DNS and IPv6 leak tests? I have never had an email leak my IP before so I don't know what steps to take exactly. Check for other leaks first.
@OS34 it would appear the tool is reporting false positives. The two IP addresses stated are both VPN IPs and neither IPv6 (disabled) or DNS are leaking. It seems to be a bug in the tool (or poor reporting, since it doesn't show what IP was leaked).
@rainmakerraw I just ran the emailipleak test with all three of my gmail accounts and my yahoo account (same computer though, so redundant and pointless lol) and I did not get leaks on any of them. I'm not saying that there is not a problem with the tool, just letting you know that I am not getting the leak message.
@OS34 but you used the webmail client inside a browser, correct? I just did the same and also got 'not leaking' in response. However when I send from Thunderbird on my local machine (same GMail account) I get a message that my IP leaked, yet it's the VPN IP being displayed.
I think this might just be an issue with wording. The browser webmail session will likely come with the server's IP as the originator whereas a local client will have the IP of your current connection; in my case a VPN IP.
PIA, you guys need to explain this a little as it's quite confusing.
@rainmakerraw you are correct. I did use the mail client in my browser. I just used Thunderbird and can confirm that I also got the message that my IP leaked, even though the VPN IP was displayed.
@OS34@Support So on the face of it this is no more of a 'leak' than when I send a HTTP request to fetch a web page while connected to the VPN? In such a case "12.34.56.78 requests index.htm" (where 12.34.56.78 is a VPN IP) is about as much of a 'leak' as this email test is claiming since only the VPN IP is shown as the originating IP?
@rainmakerraw I don't really see why using Thunderbird provides leaking results when the same IP is used within the browser on the same account. For now I would say that the Thunderbird (and possibly other non-browser clients) provide false positives and you should only be concerned if the email client being used in a browser produces leaked messages.
This may be a bit long, but here is how to resolve the leak issue:
To resolve your IP address leak, please follow these steps. The first four steps are quick (Don't worry, the last steps are relatively fast, and can take maybe 10 minutes). Be sure to disconnect from PIA before doing these steps.
1) Clear your cache and cookies in ALL browsers on your system(Chrome, Internet Explorer, Firefox, etc..) close all browser windows when done clearing cache/cookies.
2) Disable WebRTC in all browsers.
3) Try changing ports in the PIA app
1. Disconnect the VPN
2. Open the Settings window and click on Advanced to open the advanced options
3. Select a different Connection type and Remote port combination in the menus. Note that selecting UDP or TCP changes the options on the Remote port menu.
4. Click save and try to connect again to the VPN.
5. Repeat the above steps as needed until you find a combination that works for you.
4) Enable IPv6 leak protection:
For more detailed instructions with pictures as well as video instructions, please visit this article from our help center:
After performing the above steps, Try reconnecting to the VPN and going to our website ( https://www.privateinternetaccess.com/ ) to see if the IP Address issue has been resolved.
If the issue persists, I would like to uninstall and reinstall the app using these directions:
Note: This must be done on a Windows Administrator user account; the elevated system changes involved in running a VPN requires full administrative privileges to run correctly.
Step 1 - Exit the VPN
1. Right-click the PIA VPN App icon and click "Disconnect" (If applicable)
2. Next, right-click the PIA App icon again and Click "Exit."
Step 2 - Uninstall the PIA VPN App from C:\Program Files
1. Press and hold the "Windows Key" on your keyboard and while holding it press "R" - (WinKey+R)
2. This will open the "Run" window with the "Open:" field
3. Type in "C:" and press "OK" or hit the "Enter" key on your keyboard
4. The Windows File Manager will then open
5. Double Click "Program Files" - (Note: NOT the one ending with "x86") Locate the "pia_manager" folder
6. Right Click the "pia_manager" folder and click "Delete."
Note: DO NOT do this for any other folders or files in the "Program Files" folder.
Step 3 - Uninstall the TAP Adapters
1. Press and hold the "Windows Key" on your keyboard and while holding it press "R" - (WinKey+R)
2. This will open the "Run" window with the "Open:" field
3. Type in "devmgmt.msc" and press "OK" or hit the "Enter" key on your keyboard
4. The "Device Manager" window should appear
5. Click on "Network Adapters"
6. Right click "TAP-Windows Adapter V9 #2."
7. Click "Uninstall"
8. Check the box for "Delete the driver software for this device."
9. Click "OK"
Note: If there are any other "TAP" Adapters listed here, please uninstall them in the same manner - Ex. "TAP-Win32 Adapter".
Note: If you do not see any "TAP" Adapters listed here, please... Look for "Other Devices" or "Unknown Devices" and click on it if it is present within the "Device Manager" window Right-click each "Unknown Device" and click "Properties" and check if it is a "TAP" device (If it uninstalls it)
Step 4 - Power off the computer
When the changes above are complete. Please power off your computer completely. ***DO NOT USE RESTART*** Wait at least 30 seconds, then power your computer back up.
Be sure to follow all the steps on the download page
Reinstall by right-clicking the downloaded installer file and selecting "Run as administrator."
Now test the connection to ensure you are protected!
The easiest way to tell if the VPN service fully protects you is to first connect to the VPN service, then visit our "What’s My IP" VPN testing page. If it reports that,"You are protected by PIA" great! You are connected to our VPN!
If the testing page reports that "You are not protected" or "Your private information is exposed" then you, or something needs to be fixed.
I tried it, Buddy. I think this plugin doesn't work on my Gmail account. However, Purevpns plugin worked I don't know why. But it did. please help me in this regard. I use Purevpn for my office use but PIA fit for me at home concerns.
Comments
I think this might just be an issue with wording. The browser webmail session will likely come with the server's IP as the originator whereas a local client will have the IP of your current connection; in my case a VPN IP.
PIA, you guys need to explain this a little as it's quite confusing.
=D> ^:)^ :-bd
This may be a bit long, but here is how to resolve the leak issue:
To resolve your IP address leak, please follow these steps. The first four steps are quick (Don't worry, the last steps are relatively fast, and can take maybe 10 minutes). Be sure to disconnect from PIA before doing these steps.
1) Clear your cache and cookies in ALL browsers on your system(Chrome, Internet Explorer, Firefox, etc..) close all browser windows when done clearing cache/cookies.
2) Disable WebRTC in all browsers.
3) Try changing ports in the PIA app
1. Disconnect the VPN
2. Open the Settings window and click on Advanced to open the advanced options
3. Select a different Connection type and Remote port combination in the menus. Note that selecting UDP or TCP changes the options on the Remote port menu.
4. Click save and try to connect again to the VPN.
5. Repeat the above steps as needed until you find a combination that works for you.
4) Enable IPv6 leak protection:
For more detailed instructions with pictures as well as video instructions, please visit this article from our help center:
https://www.privateinternetaccess.com/helpdesk/kb/articles/how-do-i-disable-ipv6-traffic-on-my-windows-computer
https://www.privateinternetaccess.com/helpdesk/kb/articles/how-do-i-disable-ipv6-traffic-on-my-mac-computer
After performing the above steps, Try reconnecting to the VPN and going to our website ( https://www.privateinternetaccess.com/ ) to see if the IP Address issue has been resolved.
If the issue persists, I would like to uninstall and reinstall the app using these directions:
Note: This must be done on a Windows Administrator user account; the elevated system changes involved in running a VPN requires full administrative privileges to run correctly.
Step 1 - Exit the VPN
1. Right-click the PIA VPN App icon and click "Disconnect" (If applicable)
2. Next, right-click the PIA App icon again and Click "Exit."
Step 2 - Uninstall the PIA VPN App from C:\Program Files
1. Press and hold the "Windows Key" on your keyboard and while holding it press "R" - (WinKey+R)
2. This will open the "Run" window with the "Open:" field
3. Type in "C:" and press "OK" or hit the "Enter" key on your keyboard
4. The Windows File Manager will then open
5. Double Click "Program Files" - (Note: NOT the one ending with "x86")
Locate the "pia_manager" folder
6. Right Click the "pia_manager" folder and click "Delete."
Note: DO NOT do this for any other folders or files in the "Program Files" folder.
Step 3 - Uninstall the TAP Adapters
1. Press and hold the "Windows Key" on your keyboard and while holding it press "R" - (WinKey+R)
2. This will open the "Run" window with the "Open:" field
3. Type in "devmgmt.msc" and press "OK" or hit the "Enter" key on your keyboard
4. The "Device Manager" window should appear
5. Click on "Network Adapters"
6. Right click "TAP-Windows Adapter V9 #2."
7. Click "Uninstall"
8. Check the box for "Delete the driver software for this device."
9. Click "OK"
Note: If there are any other "TAP" Adapters listed here, please uninstall them in the same manner - Ex. "TAP-Win32 Adapter".
Note: If you do not see any "TAP" Adapters listed here, please...
Look for "Other Devices" or "Unknown Devices" and click on it if it is present within the "Device Manager" window
Right-click each "Unknown Device" and click "Properties" and check if it is a "TAP" device (If it uninstalls it)
Step 4 - Power off the computer
When the changes above are complete. Please power off your computer completely. ***DO NOT USE RESTART***
Wait at least 30 seconds, then power your computer back up.
Step 5- Reinstall a fresh copy of the PIA VPN App
Download and "save" the PIA VPN App installer from the following link - https://www.privateinternetaccess.com/installer/download_installer_win
Be sure to follow all the steps on the download page
Reinstall by right-clicking the downloaded installer file and selecting "Run as administrator."
Now test the connection to ensure you are protected!
The easiest way to tell if the VPN service fully protects you is to first connect to the VPN service, then visit our "What’s My IP" VPN testing page.
If it reports that,"You are protected by PIA" great! You are connected to our VPN!
If the testing page reports that "You are not protected" or "Your private information is exposed" then you, or something needs to be fixed.
You can once again check our page - https://www.privateinternetaccess.com/.
Please let me know if this has helped to resolve the issue. Thank you for being a PIA customer - PIA CS TEAM
However, Purevpns plugin worked I don't know why. But it did.
please help me in this regard. I use Purevpn for my office use but PIA fit for me at home concerns.