Dear pizzapizza,Thank you for reaching out and we apologize for the inconvenience you have experienced. We have found throughout our support years that we are able to provide more comprehensive, higher quality and better support through ticketing versus live chat.We apologize for any inconvenience this may cause and really appreciate your business. As always, we're available on our support desk 24/7/365 to serve you.Thank you,Private Internet Access
I'm sorry to hear that you've been having issues with our support
system. In regards to your emails, our billing/account emails come from a
different server than our support emails. This would be why you can
receive some messages, and not others.
I apologize for the amount of time this is taking. Please reach out
to our customer service department if this doesn't get resolved.