Windows client v58

QstpQstp
in Software and System Updates
Hello there,

im about 2 weeks old on the vpn(pia) and vpn relate stuff aswell.

i suscribe at april 30 so it suppose to be client v56 so i install notice  i got 0 impact latency in games (same ping as without vpn) loveing alrdy. After update v58 suggest for the app, normal stuff i notice was getting packet loss, delays and soo on.

was getting frustrated was thinking paranoiac wow my isp is really trying hard and looking into my net.

so i try to go back to old client and was kinda a insta fix no more packet loss delays in games, hard to notice surfing because it has less impact.

So thats what i need to say, if someone have same problems ?

Comments

  • Mr_FordMr_Ford
    What version did you revert to?
  • QstpQstp
    v56 which i believe was i got before, since i join few days before update v58
  • GHockGHock
    I also had major issues with this update. In my case it was causing a massive memory leak. In the span of 2-3 hours my memory usage would shoot up to 100%.

    It took me a while to pinpoint it to this software. After closing it, my memory usage stopped going up. If I open it again it starts climbing steadily. I reverted back to v56 and have had no such issues.
  • TarvinCallasTarvinCallas

    Hey Qstp,

    We'd be more than happy to help resolve this! It isn't uncommon to see higher latency while on the VPN, especially while online gaming, but there are a few things you can try to resolve this since there's no known issue with v58 in regards to increased ping and latency. This article details port changes you can make within the app, and typically helps or completely resolves issues like you're experiencing:https://support.privateinternetaccess.com/KnowledgeBase/Article/View/87

    If you're still having trouble with ping and latency with the new version after trying that, send us an email at [email protected] and we can look into this further for you.

    Best wishes.

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