iOS speed issues. PIA just not worth it.
Based on recommendations I purchased a year subscription to PIA. I have to admit, the speed issues I read about before joining I thought were just sporadic for some customers. I was wrong. The speeds I get with the iOS client are absolutely horrendous. Choosing the server with the lowest ping makes no difference. Just loading basic sites can takes 5-10x longer.
Not what I was expecting. Poor service PIA. You won't stay in business long with this type of customer experience.
Comments
Hello Shamus,
Thanks for reaching out regarding this concern, we value everyone of our customers & this surely is not the impression we wish to leave with any customer.
That being said, we would encourage you to send an e-mail to[email protected] with the subject line as "ATTN SMR" and we will ensure that our agents get in touch & work to resolving this with you as soon as possible.
At best I get 1/2 the download speed using the PIA iOS app vs. OpenVPN, and usually much worse than that. No big deal to me there since I also use an OpenVPN app (Viscosity) on my Mac. But at least the PIA OSX app doesn't slow me down anywhere near as bad as the iOS app does. Worse yet it only supports IPsec.
I think y'all need something else to complaint about, seriously.
BTW: I should also disclose I have the encryption cranked all the way up: AES-256,SHA256,RSA-4096
Anyway, glad to hear you're not having any problems. Count yourself fortunate. I've been using PIA for several years and seen many people with legitimate issues. Unlike you I've refrained from mocking them.
In the future you might want to post your comments in a thread that's on-point to your own OS. Posting about OSX in an iOS thread doesn't help anyone.
I will see. I do not really use my cell phone to stream, but i will use it in case i am on the road, or use some wifi hotspots in coffee shop. (I have unlimited data and I am not concern about using a lot on the data, but do want to have a VPN protection if I need to).