Probably some problem with my VPN setup

jarojaro
in VPN Setup Support
Hi,

Every time when I start VPN application I have problems to open web pages in my Firefox and I'm getting a message:

DNS Lookup for “google.com”failed. System.Net.Sockets.SocketException No such host is known.

 After approximately 10 minutes, everything starts to work fine.

I don’t know what is wrong and how to fix it. If someone could help me I will really appreciate it.


Comments

  • jarojaro
    Guys I'm new in this bissness and I don't know this stuff well. Can someone to tell me how to solve this problem? Please
  • PiaVipperPiaVipper
    edited October 2016
    I am no expert but can you have a look at you WiFi adapter's properties under IPV4 and see if

    1. Obatin IP address is set to automatic
    and
    2. Obtain DNS server is automatic.

    Also kindly post client version.

    Vipper


  • praise_the_sunpraise_the_sun

    Hey @jaro

    Thank you for reaching out to us!
    This specific issue is generally caused when your DNS cache/server has been corrupted and can often can be solved by converting your DNS settings to ours.

    Could you please send an e-mail to [email protected]and let us know which operating system you are using? Our technical team would be more than happy to walk you through the process of updating your DNS settings.

    We are looking forward to hearing from you.
    Thanks,

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