For some reason I am not being protected on my Mac. I installed everything correctly, but each time that I connect to my VPN, my IP address continues to be seen. Has anyone else experienced this? I'm running Sierra.
If you find that this does not alleviate the issue, you may reach out to our support team by sending an e-mail to [email protected] with the subject line as "ATTN: Customer Service" and we will ensure that our agents get in touch with you!
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Hello lprado317,
Thanks for reaching out to us regarding your concern, we value our customers & this surely is no impression we wish to leave with any customer.
I would recommend considering the following steps as a starting point to see if we can alleviate these concerns: https://helpdesk.privateinternetaccess.com/hc/en-us/articles/226851548-I-have-trouble-connecting-or-the-connection-drops-frequently-changing-ports
If you find that this does not alleviate the issue, you may reach out to our support team by sending an e-mail to [email protected] with the subject line as "ATTN: Customer Service" and we will ensure that our agents get in touch with you!