Support while using Beta OS Software.

Truckin

I currently run MacOS Sierra 10.12.3 Beta. I also use the PIA app to protect my privacy etc. While I agree with PIA to stop supporting their software/product for older OS's; I do not feel this is good customer service to NOT support an up-to-date OS just because it's in beta stage. For example, I recently opened a ticket with support for some issues that I've noted running the aforementioned above OS. I attempted to see if I could assist with brining these issues to light, so that when the OS reaches final release stage PIA could be ready as well to address any bugs. However, once the ticket was submitted I was quickly responded to by an entry level support member stating basically that they will not offer me any support WHATSOEVER while using a beta OS. I am very displeased with this response and feel that this is something that could not only benefit PIA, but multiple users as well. Why would you not want to discover and address as many issues as possible prior to a new PIA version release? 

With much disgust,

Truckin

doaks

Hi Truckin,

I'm sorry to hear about this. We do try to provide guidance for users on these systems, and we do test with these on our side before they are released. However, because of various troubles around beta operating systems, we can't provide standard support for them (as a large proportion of issues end up being caused by bugs in the beta OS itself).

However, if bugs are reported on these systems, they should be getting sent through to our team. If this isn't happening, I'll will talk with our team about this.

Could I please ask you to PM me the ticket ID so that I can take a closer look at this? Again, I'm very sorry for the troubles you've encountered here.

Regards,

Truckin

I have responded to you doaks with the ticket ID. 

Truckin

Interesting that I provided the information requested and NO response.