Hello,
I am sorry to hear that you are having issues connecting to our service. Have you tried adding an exception to your firewall for our application? Please try adding the following as an exception to your firewall, if you did not already:
~/.pia_manager
This will exclude the VPN software, and all of its components from your anti-virus, and hopefully allow the connection through.
A reboot and re-installation is required to establish these security changes; please use the following instructions to reinstall the VPN software:
https://helpdesk.privateinternetaccess.com/hc/en-us/articles/219498367-How-can-I-uninstall-reinstall-your-application-on-OSX-
If this does not work for you can you please send an email to [email protected] and one of our agents will be happy to further help you troubleshoot.
Kind regards,
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