What your program is detecting is called rubyw.exe.
This is the process that executes all the ruby scripting in our application, that allows it to run. However, we designed it to install to a randomized temporary directory on each launch, along with a randomized filename, to ensure no one can locate it, and thus crack it (while it's running, it contains your login information and binds your local IP, which would be a major security risk if it became visible externally; thus why we randomize it's name and location, so it can't be found by automatic scripts/etc).
However, this randomization causes security software to be unable to recognize it. Security software operates off of a predefined list of allowed apps, called a definition file. If it sees anything that's not on that list (even custom apps like ours), it will state it's untrusted it, and immediately assumes it's not safe (since it doesn't know what it is). This is extremely common, and is why the app developers allow you a way to add your own exceptions for apps on your computer, to allow them to function when you know they're safe.
To do this for our app, please try adding the following process exceptions to the whitelist/allowed app list/etc in your security software, which should keep it from interfering with its operation in the future:
Comments
Hello,
What your program is detecting is called rubyw.exe.
This is the process that executes all the ruby scripting in our application, that allows it to run. However, we designed it to install to a randomized temporary directory on each launch, along with a randomized filename, to ensure no one can locate it, and thus crack it (while it's running, it contains your login information and binds your local IP, which would be a major security risk if it became visible externally; thus why we randomize it's name and location, so it can't be found by automatic scripts/etc).
However, this randomization causes security software to be unable to recognize it. Security software operates off of a predefined list of allowed apps, called a definition file. If it sees anything that's not on that list (even custom apps like ours), it will state it's untrusted it, and immediately assumes it's not safe (since it doesn't know what it is). This is extremely common, and is why the app developers allow you a way to add your own exceptions for apps on your computer, to allow them to function when you know they're safe.
To do this for our app, please try adding the following process exceptions to the whitelist/allowed app list/etc in your security software, which should keep it from interfering with its operation in the future:
C:\Program Files\pia_manager\openVPN.exe
C:\Program Files\pia_manager\pia_manager.exe
C:\Program Files\pia_manager\tapinstall.exe
C:\Program Files\pia_manager\installer_win.exe
C:\Program Files\pia_manager\pia-openvpn.dll
C:\Program files\pia_manager\pia_tray_bin\nw-win\pia_nw.exe
C:\Windows\system32\DRIVERS\tap0901.sys
A reboot and reinstallation is required to establish these security changes; please use the following instructions to reinstall the VPN software:
https://support.privateinternetaccess.com/hc/en-us/articles/219498647-How-do-I-uninstall-reinstall-the-PIA-app-on-Windows-
Kind regards,
PIA