Per App Settings Stopped Working

randomuser151randomuser151
in Android VPN Setup
Been using the Per App Settings since they came out, however it stopped working today for some reason (on latest  version). Even though I have apps on it, they are getting 'blocked' as they are seen as a VPN. If I turn of  PIA, I can stream with no issues, if I turn it on and keep the Per Apps Setting flagged with the App I am using to 'Bypass', it is not bypassing. I tested it on 2 android phones and a android device, all having the same issues. 

Anyone know if something broke recently? or how to fix this?

Comments

  • 3l3phant3l3phant
    I have to use the Chrome extension (On a Chromebook and the PIA droid app doesn't appear to do anything). I don't think there's a per app setting and Signal won't connect when the VPN is enabled. Is this fixable?
  • MeaghanMMeaghanM
    Hey!

    I am very sorry to hear this is happening. 

    What I would first like to ask that you do is to do an uninstall and reinstall, but when doing this ensure to clear the app cache. 

    In case you would like directions on how this is completed, I will paste them below. 

    1. Go to Settings > Apps and locate PIA VPN
    2. Scroll down through the app detail, locate the Cache section, and click the Clear cache
    3. Scroll back up and click Uninstall
    4. Reboot your device
    5. Install the PIA app again fresh from Google: https://play.google.com/store/apps/details?id=com.privateinternetaccess.android&hl=en


    Once the app is installed, enter your login details and try again.

    If this does not work, I will ask that you please contact [email protected],com with the following information:

    • What version of Android are you using?
    • Are you using a rooted device? 
    • Do you have any anti-virus or anti-malware installed?
    • Are you receiving any errors or alerts?
    As well, please ensure to let the support team know that you have already done a fresh reinstall and cleared app cache. 

    I wish you luck!

    Thank you, 
  • mm22mm22
    If its any help I'm using Chrome for desktop on my mac for the Signal app desktop version and android cell/mobile.
    They both are working I'm in UK.
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