No response to tickets

I have an issue for which I require support from PIA.

I sent a ticket in over a week ago asking for help and have had no response.  I sent another ticket in a few days ago asking for an update and again there has been no answer.

Support is terrible at the moment although it was quick and efficient at one time.

Can someone get back to me about my ticket please?  The request number is 332557.

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