[Solved] PIA Support not responding and keep closing tickets as 'resolved'
Hi, can someone from the support team please assist?
First time logging any case with PIA support and unclear why there is zero response so far with so much hassle chasing.
Logged the case a week ago and again a few days later - no response in email or on site, 2 days later each time just receiving a 'resolved please rate your service' email instead. Obviously rating service as bad as no response!
The issue is as following: last 1.5 weeks been unable to connect to PIA on Samsung S3 device due to 'Username/Password Invalid' error message appearing. Never had this issue before on mobile or windows. The service login is with the usersname & password assigned to me when purchasing the product 6 months ago and have not changed since. PIA Windows laptop continues to work fine and with no issues in last 1.5 weeks, including turning laptop on/off and disconnecting and re-connecting to the service automatically.
I've tried to deal with the issue on the mobile device by uninstalling the app an re-installing but no change. Have tried re-entering username and password 4 times but same error message.
Can anyone from support please assist to resolve the issue? support id cases logged are 334757 & 338422 which have my username on them. Thanks.