BEWARE!! Nobody home in Billing/Customer Service.
Paid my membership July 1:
This is a verification that your payment was received.
TOTAL (USD): 39.95
Money was taken out of my account same day. Started receiving payment/cancellation notices next day. Tuesday (7/11) I get this:
Kind Regards,
Private Internet Access Team
Subsidiary of London Trust Media Inc.
In those 10 days I have struggled to connect to PIA servers. In the 3 years I have been a PIA customer I have never had worse service. Email on 7/10 to customer service has gone unanswered/ignored. Apparently, PIA have turned to thievery as a business model. BEWARE, If you have ANY trouble with your account, they will keep your money, cancel your account, and ignore your support requests!!
By the way, complaining about the volume of support requests is nothing more than a disservice to your customers. Either PIA is willing to scale operations to business needs, or they will ultimately fail. It is very simple. Take care of your customers or close your doors.
PS
Support ticket # 393998
This is a verification that your payment was received.
RECEIPT
LONDON TRUST MEDIA, INC.
4643 S Ulster Street
Suite 1120
Denver, CO 80237
United States
July 01, 2017
Order Number: 7091964
Payment method: Credit Card
4643 S Ulster Street
Suite 1120
Denver, CO 80237
United States
July 01, 2017
Order Number: 7091964
Payment method: Credit Card
| Details | Price |
| Yearly plan | USD $39.95 |
Money was taken out of my account same day. Started receiving payment/cancellation notices next day. Tuesday (7/11) I get this:
Dear Customer,
This is a notification that your account, p6994636, has expired.
We hope you enjoyed your stay with Private Internet Access.
It appears your account was canceled due to lack of payment. This may be due to an expired credit card or insufficient funds in your payment account.
If you would like to signup again for a new account, please click here.
Please come back soon!
This is a notification that your account, p6994636, has expired.
We hope you enjoyed your stay with Private Internet Access.
It appears your account was canceled due to lack of payment. This may be due to an expired credit card or insufficient funds in your payment account.
If you would like to signup again for a new account, please click here.
Please come back soon!
Kind Regards,
Private Internet Access Team
Subsidiary of London Trust Media Inc.
In those 10 days I have struggled to connect to PIA servers. In the 3 years I have been a PIA customer I have never had worse service. Email on 7/10 to customer service has gone unanswered/ignored. Apparently, PIA have turned to thievery as a business model. BEWARE, If you have ANY trouble with your account, they will keep your money, cancel your account, and ignore your support requests!!
By the way, complaining about the volume of support requests is nothing more than a disservice to your customers. Either PIA is willing to scale operations to business needs, or they will ultimately fail. It is very simple. Take care of your customers or close your doors.
PS
Support ticket # 393998
Comments
@odiedad65, I have just resent your login information. I apologize for the delay.
Please let me know if you need any further assistance.