New Activation

bluelazerbluelazer
edited July 2017 in Feedback

Signed up for one year service processed but yet to receive confirming email with account credentials ON #7234076 -  Can  someone remedy or explain why?  Email open tickets: (401856)  and (401852).

Thank you.

solved 7/27: ISP blacklisted PIA billing had to use alternative email host - kudos to Colleen in Support! 

Comments

  • [Deleted User][Deleted User]
    Hi @bluelazer,

    I have just taken a look at your ticket and sent you your login information. I am very sorry for the delay. 

  • bluelazerbluelazer
    edited July 2017
    solved
  • Omnibus_IVOmnibus_IV
    Contact the person above you for additional assistance,
  • bluelazerbluelazer
    edited July 2017
    solved
  • Omnibus_IVOmnibus_IV
    Got it. If she sent you your login information and you did not get it, the problems is on you, not her. You might want to check you side and see what happened. Compare email address from your to what she sent. No doubt there is a disconnect there. Work with them, they do solve a lot of issues.
  • bluelazerbluelazer
    edited July 2017
    solved
  • Omnibus_IVOmnibus_IV
    edited July 2017
    Got it. Then it would appear that the information you gave them was possibly not valid and it is their fault. Understood. PIA, bad doggy.
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