Disney App gives geolocation error on ipad

agonsalves

I installed PIA on my router and connected to the us-east server.When I connect my ipad to the wireless network the disney app on my ipad gives me a geolocation error.
Is there a solution for this?

Omnibus_IV

Please be more specific. Pretend you just witnessed first hand a hit and run and you know all the details. We are the police, give use just the facts!

agonsalves

More details as requested by Omnibus_IV.
I have my internet provided by Comcast.I have a netgear router behind the cable modem.
I DDWRT flashed my router so that I could install VPN on it.
Yesterday I subscribed to Private Internet access VPN service and installed it on my  netgear router.I have 5 other devices that connect thru wireless to my router.One of them is a IPAD.I have Disney Channel app installed on my ipad.Now as soon as I launch the Disney App I get the following error "You appear to be outside the United States or its territories.Due to International rights agreements, we only offer this video to viewers located within the United States ans its territories"
When I check my IP Location it is showing up as Cedar Falls,Iowa,US.
Why is the Disney app thinking that my IP address is outside the US?

Omnibus_IV

Wonderful, now we have the (almost) complete picture. The part we don't know is where you are located. But that is a minor issue and need not be revealed.

The Disney site is using a lookup table to see if the IP address you are using is US based or overseas based. Which LOOKUP company they use will determine that location. After connecting to PIA go to http://ipleak.net/ and get your exit IP address. Then go to https://www.iplocation.net/ and see if all the locations are in the US. This does not mean that Disney is using those services, but it give you an idea.

Also check to see if there is an DNS leak or WebRTC or Flash leak. DNS leak will leak your true IP host address. WebRTC leaks your local machine address. I am not sure what Flash leaks but it should be turned off. Also, if you iPOD has cellular data, turn that off. Your cellular data IP could be leaking.

It is highly possible that the iPOD is causing a DNS leak. It is an Apple device and you'll need someone with that level of expertise on Apple to block DNS request from the iPOD.

Since you are running your VPN from the DDWRT side, you might be able to add a command to block all outside DNS request. In OpenVPN that command is block-outside-dns. Check to see if there is a location in the DD-WRT for such a command. If so, that might block any DNS request coming from the iPOD (if that is the issue).

Hopefully someone with iOS experience will chime in.

agonsalves

Thank you for your detail response.I am in the Northeast United States so even if my iPad is leaking my true address disney should not give me that error because I AM in the US.On one of the threads I read that most of the Media companies do not recognize connections coming from anonymous IPs and as such will reject them.I doubt Disney is doing the same as it cannot recognize the connection coming from PIA.I wonder if this is the issue with the other VPN providers too..If that is the case then it beats the purpose.I will have to sacrifice some stuff for being protected(which is not a small thing).I just wish that the Media companies(and content providers i.e Netflix etc.) could play nice and resolve this instead of putting paying customers hanging out to dry.
I don't know what the solution to this may be.On one of the threads someone posted a way to exclude a IP address from using the VPN tunnel and I tried that too but it did not work.I have also submitted a ticket yesterday but haven't received any response from PIA's CS.At this point I don't have any choice but to cancel my subscription and try some other VPN service