[Solved] Can't reach customer support

edited August 21 in Feedback Posts: 5
It is very disappointing that PIA customer support cannot be reached quickly, when needed, and it is impossible to have a real-time dialogue with them because there are no phone numbers to call and no live chat option anymore and emails are being answered only after 24+ hours.

I am trying to troubleshoot a L2TP/IPSec connectivity to the PIA servers and a 3rd party (router manufacturer) is trying to help me and, probably, also a number of other PIA users, but given such unresponsive customer service on PIA side this task becomes nearly impossible :(

Very disappointing, especially when the problem is potentially affecting more than one user.

Ticket numbers are: 411826 and 408447.
Post edited by PIAColleen on

Comments

  • Posts: 110
    Asaints90 said:
    It is very disappointing that PIA customer support cannot be reached quickly, when needed, and it is impossible to have a real-time dialogue with them because there are no phone numbers to call and no live chat option anymore and emails are being answered only after 24+ hours.

    I am trying to troubleshoot a L2TP/IPSec connectivity to the PIA servers and a 3rd party (router manufacturer) is trying to help me and, probably, also a number of other PIA users, but given such unresponsive customer service on PIA side this task becomes nearly impossible :(

    Very disappointing, especially when the problem is potentially affecting more than one user.

    Ticket numbers are: 411826 and 408447.

    This is your 1st post on this forum. Try private message to PIAColleen
  • Posts: 5
    Thanks, will do.
  • Posts: 198
    Hi all, just wanted to let you know that I'm working with @Asaints90 to resolve this issue. 
  • Posts: 354
    Whoot!
  • Posts: 5
    An update: PIA and the 3rd party (router manufacturer) engineers have been working together and L2TP/IPSec connectivity issue have been resolved in the latest version of the router FW. Thanks a lot, PIA, for the amazing cooperation! :)
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