Motorola VPN Settings?

I just bought a  MG7315 router/modem combo in place of my surfboard. I also upgraded the PIA software, so I'm not sure which one of those broke my connection, but it always says "connecting, connected, connecting.... disconnected" rapidly. 
I emailed support and they said to check the forums and that I may need to "flash" my router. They directed me to some lists of firmware compatible routers, but mine wasnt on the list. 
Can I make this router work? It has a section for VPN info but I read that method isnt "encrytped" (not sure the difference). 
Do I need to return this router and get a new one?










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