Slow or no response [Solved]

edited September 2017 in Other Devices VPN Setup Posts: 1

I've submitted 3 support tickets and someone finally got back to me, and the response was to buy a router with PIA installed on it or use the link for with directions for router based VPN setup, but the link sent me to the log in screen.  I then sent an email last week to see if PIA offered a refund since they did not offer the service I was looking for but I did not get a response.  What is the best way to get to someone that can assist with getting a refund or proper support?

Thank you
Post edited by PIAColleen on


  • Hello I apologize for the delay. If you would like to send me the ticket numbers that you submitted i will pull them up and get them answered for you.
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