After downloaded Mac OS High Sierra today, PIA seemed to connect to servers, but would not allow web sites to load. I resolved my issue by completely removing and reinstalling PIA.
Hello, If you are still having issues with accessing web sites would you be able to tell me what sites you are trying to access and if you have any firewall or security software installed on your devices?
After downloaded Mac OS High Sierra today, PIA seemed to connect to servers, but would not allow web sites to load. I resolved my issue by completely removing and reinstalling PIA.
So maybe I am missing something here, but I uninstalled/reinstalled PIA from my MacBook pro. Without PIA turned on I am getting fast speeds, no issues. When I turn it on I get nothing and the connection eventually times out. Super frustrating
Similar problem- odd tho since it didn't crop until a day after I upgraded to High Sierra. It worked fine yesterday, but tonight it failed. Also odd is that while Safari, Messages and Mac OS Mail failed to connect, Google Chrome worked fine. I tried flushing DNS cache , but that didn't help. Deleting the app and reinstalling worked.
Uninstalled per PIA instructions for macOS and reinstalled latest. Connection to sites and via apps is ok in the really short periods that PIA actually stays connected regardless of endpoint selected. PIA is now unusable on macOS High Sierra. Have tried both UDP and TCP and PIA suggested troubleshooting steps for connection dropouts to no avail. Not impressed. Will follow posts for a while to see if PIA fixes this issue or someone finds a workaround - if not it will be time to find another VPN provider.
OK thank you - will try that. I use OpenDNS and have used these for years with no issue, including NO ISSUE with PIA until recently and after the High Sierra update. Will try Google 8.8.8.8 as an alternative and see if that helps.
Note I have tried all the various port combinations on the PIA help site, with and without port forwarding, and ensuring the relevant port have passthrough in my router.
Uninstalled per PIA instructions for macOS and reinstalled latest. Connection to sites and via apps is ok in the really short periods that PIA actually stays connected regardless of endpoint selected. PIA is now unusable on macOS High Sierra. Have tried both UDP and TCP and PIA suggested troubleshooting steps for connection dropouts to no avail. Not impressed. Will follow posts for a while to see if PIA fixes this issue or someone finds a workaround - if not it will be time to find another VPN provider.
No need to find another vpn provider, unless that's what you really want anyway. The problem is undoubtedly the PIA app. It's been causing one problem after another since at least version 54, regardless of what OSX version you're running. Each "update" propounds to fix prior problems but inevitably creates new ones.
I gave up on the PIA app long ago, installed Viscosity, and haven't had an issue since. Tunnelblick works well too (although not as configurable as Viscosity) and it's free. Save yourself the stress and just junk the PIA app altogether. You don't need it.
Thanks tomeworm - will look into your suggestions particularly since v73 is just as bad as earlier ones. Did not realise the issue had been going on for so long, and sad to see the number of concerns raised and lack of response by PIA to getting this fixed.
The problem may be the presence of malware on your computer [malware site removed]
Flagged as SPAM! Even worse than spam.
"Mac Security" and the "product" it recommends, MacBooster, is right up there in the Mac heavy-hitter malware leagues with MacKeeper. It cloaks itself as your friend by targeting and removing a few more commonly known malwares. However, the app itself is a far worse form of malware. Installing it will bring your Mac to its knees.
Scanning for malware, etc. is a prudent idea. But there are real anti-virus apps that really do work (such as Avira) and they're often free. Don't be conned by apps like these.
Had the same problem: upgraded to Mac OS High Sierra and couldn't connect to my local MAMP Pro sites while PIA was running. Uninstalling and re-installing PIA fixed the issue.
Me too "Had the same problem: upgraded to Mac OS High Sierra" opened ticket don't know though got an auto reply saying they were having higher than usual volumes of tickets.
Have been trying to get on my wife's MacBook for months. Help desk sent the following to me. So far has been working like a charm.
Please reinstall our VPN application on your Mac computer, please follow the steps outlined below:
Click on the PIA application icon in the Menu bar, uncheck the "Start Application at Logon" option (if applicable) and choose Exit.
Go into your Applications folder, and drag Private Internet Access.app to the Trashbin. Empty the Trashbin after doing this. If the app will not allow you to delete it, please reboot then try again.
Open Terminal
NOTE Please make sure this step is completed very carefully. All symbols, and spacing are VERY important. Incorrect usage of this command can lead to Data loss. (It is best to simply copy and paste the command below)
Type: rm -rf ~/.pia_manager/
5. Press enter. If the command is successful, there will be no confirmation, it will simply go to a new line in the Terminal window.
Once you have it completely removed via the process above, power down your computer, wait 60 seconds, and power it back up, and all traces of the application should now be removed from the system. Following this, go to https://www.privateinternetaccess.com/pages/client-support/ and download a fresh copy of the Mac application and run the installer.
Comments
Thanks for posting!
Thanks again.
Deleting the app and reinstalling worked.
Note I have tried all the various port combinations on the PIA help site, with and without port forwarding, and ensuring the relevant port have passthrough in my router.
I gave up on the PIA app long ago, installed Viscosity, and haven't had an issue since. Tunnelblick works well too (although not as configurable as Viscosity) and it's free. Save yourself the stress and just junk the PIA app altogether. You don't need it.
"Mac Security" and the "product" it recommends, MacBooster, is right up there in the Mac heavy-hitter malware leagues with MacKeeper. It cloaks itself as your friend by targeting and removing a few more commonly known malwares. However, the app itself is a far worse form of malware. Installing it will bring your Mac to its knees.
Scanning for malware, etc. is a prudent idea. But there are real anti-virus apps that really do work (such as Avira) and they're often free. Don't be conned by apps like these.
Have been trying to get on my wife's MacBook for months. Help desk sent the following to me. So far has been working like a charm.
Please reinstall our VPN application on your Mac computer, please follow the steps outlined below:
Type:
rm -rf ~/.pia_manager/5. Press enter. If the command is successful, there will be no confirmation, it will simply go to a new line in the Terminal window.
Once you have it completely removed via the process above, power down your computer, wait 60 seconds, and power it back up, and all traces of the application should now be removed from the system. Following this, go to https://www.privateinternetaccess.com/pages/client-support/ and download a fresh copy of the Mac application and run the installer.