Mac OS High Sierra PIA Connection Fix

edited September 29 in Mac OS X VPN Setup Posts: 1
After downloaded Mac OS High Sierra today, PIA seemed to connect to servers, but would not allow web sites to load. I resolved my issue by completely removing and reinstalling PIA.  
Post edited by PIAAustin on

Comments

  • I have been trying to figure out what the problem is.  I'm going to uninstall/reinstall and I'll check back to verify whether or not it works for me.

    Thanks for posting!
  • Hello, If you are still having issues with accessing web sites would you be able to tell me what sites you are trying to access and if you have any firewall or security software installed on your devices?  
  • p6190621 said:
    After downloaded Mac OS High Sierra today, PIA seemed to connect to servers, but would not allow web sites to load. I resolved my issue by completely removing and reinstalling PIA.  
    capture said:
    I have been trying to figure out what the problem is.  I'm going to uninstall/reinstall and I'll check back to verify whether or not it works for me.

    Thanks for posting!
    Okay, this worked for me.  I deleted the app (not the pref file) and reinstalled ver 72.0.0.  Everything is working fine, now.

    Thanks again.
  • So maybe I am missing something here, but I uninstalled/reinstalled PIA from my MacBook pro. Without PIA turned on I am getting fast speeds, no issues. When I turn it on I get nothing and the connection eventually times out. Super frustrating
  • Similar problem- odd tho since it didn't crop until a day after I upgraded to High Sierra. It worked fine yesterday, but tonight it failed. Also odd is that while Safari, Messages and Mac OS Mail failed to connect, Google Chrome worked fine. I tried flushing DNS cache , but that didn't help.
    Deleting the app and reinstalling worked.
  • Deleting and reinstalling on a Mid 2014 Retina 15" MacBook Pro also worked for me. Weird huh?
  • Uninstalled per PIA instructions for macOS and reinstalled latest. Connection to sites and via apps is ok in the really short periods that PIA actually stays connected regardless of endpoint selected. PIA is now unusable on macOS High Sierra. Have tried both UDP and TCP and PIA suggested troubleshooting steps for connection dropouts to no avail. Not impressed. Will follow posts for a while to see if PIA fixes this issue or someone finds a workaround - if not it will be time to find another VPN provider.
  • Hello @p0099894, issue like this can be caused by the DNS servers that you are connected to are being blocked or restricted when you are trying to connect. Please try changing the DNS servers that you are connected to: https://helpdesk.privateinternetaccess.com/hc/en-us/articles/219460387-How-to-change-DNS-settings-in-MacOS



  • edited October 3 Posts: 6
    OK thank you - will try that. I use OpenDNS and have used these for years with no issue, including NO ISSUE with PIA until recently and after the High Sierra update. Will try Google 8.8.8.8 as an alternative and see if that helps.

    Note I have tried all the various port combinations on the PIA help site, with and without port forwarding, and ensuring the relevant port have passthrough in my router.
    Post edited by p0099894 on
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