Malware Trojan & Spam connections

edited October 2017 in General VPN Support Posts: 2
Like the title says (Also Switzerland & Sweden-This is all I have checked so far, that came up BAD.):

Post edited by DaPrezz on


  • Hi @DaPrezz,

    This is an unfortunate side effect of a feature we use to keep your traffic as anonymous as possible. When you connect to the service, you're assigned an IP that you share with many other users simultaneously. If one user sharing your IP has an infection on their computer, there's a chance that they will be detected and the entire IP will be flagged on Spamhaus, CBL, and other similar services. 

    We're always happy to take a closer look at these issues when they happen. Feel free to PM us and let us know, and we will see what we can do!
  • Hi @PIAColleen ,

    Thanks for the explanation.

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