Network speeds are worse than ever

I can't be the only one who has experienced extremely slow speeds lately. I usually use the Swedish servers and that adds about 10 extra ping but doesn't really change my speeds. But for the last couple of days my ping has been a lot worse and my speeds are less than half my 'non-VPN' speeds suddenly. 

This is getting really annoying. Pictures hosted on Reddit and Imgur won't load properly,. videos on Streamable and gfy's are not loading, and Twitch streams aren't being played properly. This is really frustrating and I don't know what I should do. Today I tried upgrading to the latest version (v73) and that didn't help at all.

Please fix your servers.
Tagged:

Comments

  • I have noticed the US servers get very slow in the evenings.
  • Posts: 181
    +1 FOR SLOWNESS... :-(

  • Posts: 579
    Hey guys, whenever you fall on a slow server please use the "Send slow speed complaint" button. Our network team relies on those heavily to detect issues and bottlenecks!

    Additionally if there's a specific time (I saw evenings mentionned - what times and which timezone?) and region/server that does that, that would be really helpful so I can set up a bunch of auto speed tests around those times to verify.
  • Hi Max,

    I tried the Swedish, Norwegian, and Dutch servers between 16:00-00:00 GMT+1 and they all had this problem in this time span.

    I'm mostly on my PC at that time but I'm pretty sure that this problem isn't just in the evenings. I've noticed these slow speeds all week at different times of the day - I can't watch a stream on Twitch through PIA without having to turn the quality all the way down.

    I pay for 80/10 Mbit internet and usually get around 90/12 and normally about 80/12 using PIA. These last couple of days/this last week I've only been getting 20/10 using PIA on all the servers I've tested.
  • Posts: 579
    Hmm, do you guys also have some trouble accessing US sites without the VPN? What ISPs are you using?

    I did some testing on my end and I can get almost my full 200 Mbps all the way up to Denmark. All regions connected past this point I'm also getting around 20/20 so there seems to be some congestion between Denmark and Sweden/Norway/Finland.

    I asked the network team if we know anything about this, will update if/when I get more info.
  • edited October 2017 Posts: 4
    I live in Denmark so that's what is happening to me I guess. Hope to see this fixed soon :)
    Post edited by hvadskerderlige on
  • edited October 2017 Posts: 118
    Max-P said:
    Hey guys, whenever you fall on a slow server please use the "Send slow speed complaint" button. Our network team relies on those heavily to detect issues and bottlenecks!

    Additionally if there's a specific time (I saw evenings mentionned - what times and which timezone?) and region/server that does that, that would be really helpful so I can set up a bunch of auto speed tests around those times to verify.
    UPDATE
    Mystically this problem has gone away just after posting? 
     
    I'm finding speed adequate, but there is a annoying lag  to connect to websites?
    once connectrd speed is fine, tried going to google DNS from PIA's the same problem
    Opera browser WIN10 64 bit, new HP computer this has started this over last month or so (V73)

    I am seeing IP's getting listed for being BOTNET's again because users are not turning on Windows Defender
    The best world malware/virus experts state
    "If Microsoft Windows Defender is available to you, use it!"
    Check yourself
    http://cbl.abuseat.org/lookup.cgi?ip=137.59.252.183
    Even Google search engine is doig a BOT check for this IP!
    Post edited by Harry2 on
  • edited January 10 Posts: 11
    Anyone still having issues with their speed on the East Coast of the US? I have Optimum 200/35 and I get that without PIA, but when I turn on PIA, I get closer to 30/30 (tops) on the New York server. I also tried the East Coast server and it was similar. Debug Info ID 6951 if that is any help at all). I am not sure how to submit a slow speed complaint on the mobile app (Android).
    Post edited by RS1990 on
  • Posts: 579
    RS1990 said:
    Anyone still having issues with their speed on the East Coast of the US? I have Optimum 200/35 and I get that without PIA, but when I turn on PIA, I get closer to 30/30 (tops) on the New York server. I also tried the East Coast server and it was similar. Debug Info ID 6951 if that is any help at all). I am not sure how to submit a slow speed complaint on the mobile app (Android).
    I've been connected to US East the whole evening and I'm pulling 200 Mbps from it no problem. I do notice however that you mentioned this being on your mobile phone: it's most likely that your phone is just not able to go faster than that due to several bottlenecks in the OS and CPU architecture and OpenVPN's design. My phone can only do 25 Mbps with PIA and that's regardless of whether I use the PIA app or a third-party OpenVPN app. Even to a local server on my local network, it doesn't perform any better.
  • Posts: 11
    OK, so it makes sense that I can get that without PIA? Thanks.
  • Posts: 579
    RS1990 said:
    OK, so it makes sense that I can get that without PIA? Thanks.
    Yes.

    I haven't researched this in depth enough yet to point to exactly why, but there's a few things:
    • Phones uses ARM processors, which are amazing for energy efficiency but they're also not very powerful
    • Phone processors are usually clocked much slower than their PC counterpart, widening the gap
    • The way Android does VPN seems to add a fair bit of overhead due to (I'm guessing) copies of data between the app and the system.
    • Context switches between the kernel and the different apps that needs to run in turn to make it all work.

    So, as far as I understand this, without a VPN, your traffic goes from App->Kernel->WiFi chip directly. With a VPN, it has to go App->Kernel->VPN app->openvpn->kernel->WiFi chip. But as I said, I still need to do some more research before I can point fingers exactly and accurately at where the bottleneck is. In the meantime all I know is that all VPN apps on Android are relatively slow.
  • Posts: 11
    I am now trying on my regular computer, which is a wired connection to my router. Without PIA, I get my full 200/35, but with PIA connected, it drops down to ~100/35. I expect some loss, but that seems excessive as well. Any thoughts on what I should look for to determine why I am not getting better speeds there?
  • Posts: 579
    RS1990 said:
    I am now trying on my regular computer, which is a wired connection to my router. Without PIA, I get my full 200/35, but with PIA connected, it drops down to ~100/35. I expect some loss, but that seems excessive as well. Any thoughts on what I should look for to determine why I am not getting better speeds there?
    At 100 Mbps down, it seems likely to me that you might be hitting the infamous TAP driver bottleneck, which has no know fix at the moment. We have reports of people saying that using L2TP as a workaround delivers better speeds. 
  • Posts: 3
    Same here. US East - Optimum. Getting 100 without PIA, and it maxes at 50 with PIA. Tried multiple laptops, switched ports around one at a time, reinstalled TAP driver, same results - up to 50 with PIA.
Sign In or Register to comment.