Customer Support Response Times/VPN WILL NOT CONNECT!!!
Is there an average Customer Support response time? How has/does the "unexpected support load" they're experiencing affect their response times? I purchased a yearly subscription about 25 hours ago, and within the first hour had to contact Customer Support. (VPN won't connect and is useless on my PC). I submitted a ticket a little over 24 hrs ago and thus far haven't received a response other than the initial auto-response. I want to gauge whether it's worth trying to work with Customer Support to resolve my issue within 7 days, or should I get a refund. If each response is 24-48 hours, then keeping PIA is a gamble that I'm not willing to take as it could easily go past the 7 day money back guarantee. Thoughts? Thanks!
Post edited by p4031536 on