Stuck Connecting If DNS Leak Protection is Enabled

scozzie

I'm running Windows 10 Insider preview builds. Not sure if that has a bearing here or not. I don't think so.

But when I enable DNS Leak Protection in settings, I am unable to connect to any server in the list. It just sticks on Connnecting.

As soon as I go back and disable the setting, I can connect instantly.

I've tried uninstalling, rebooting etc....no idea what's going on here.

Any suggestions?

Max-P

That's the first time I see that one... I'm not sure how that could even happen as even with DNS completely broken PIA should still connect just fine as it caches the IPs and connect to IPs directly.

Could you submit us a debug log and post its ID here so I can have a look and see what's up?

sparky

I'm also running Windows 10 Insider preview build and having the exact same problem as scozzie. Any fix yet?  
Debug ID 76c2f
Thanks

Max-P

sparky said:

I'm also running Windows 10 Insider preview build and having the exact same problem as scozzie. Any fix yet?  
Debug ID 76c2f
Thanks

Yours seems to be a bit different as your OpenVPN fails to connect well before the DNS leak stuff is even applied. Your log says:

Fri Nov 03 14:44:35 2017 TAP-WIN32 device [Ethernet 2] opened: \\.\Global\{1A2F6A42-4E73-4A87-AE60-1E09F2C5A8EC}.tap
Fri Nov 03 14:44:35 2017 Notified TAP-Win32 driver to set a DHCP IP/netmask of 10.52.10.6/255.255.255.252 on interface {1A2F6A42-4E73-4A87-AE60-1E09F2C5A8EC} [DHCP-serv: 10.52.10.5, lease-time: 31536000]
Fri Nov 03 14:44:35 2017 Successful ARP Flush on interface [11] {1A2F6A42-4E73-4A87-AE60-1E09F2C5A8EC}
Fri Nov 03 14:44:40 2017 PLUGIN_CALL: plugin function PLUGIN_ROUTE_UP failed with status 1: PIA:\pia-openvpn.dll
Fri Nov 03 14:44:40 2017 WARNING: route-up plugin call failed

So something is preventing OpenVPN from loading the DLL it requires to connect to PIA.

What antivirus/firewall software do you use? Those are pretty typical of either PIA's files being quarantined or access to the DLL denied.

sparky

I am only using windows defender with windows firewall.

Max-P

@sparky It would really seem that at least one file is missing from your installation, so I would suggest trying a full reinstallation and see if it helps.

sparky

I have already done a full reinstall twice, but I will try again & the file pia-openvpn.dll is in the installation folder, so it is not actually missing. I have also tried to connect with the firewall off. Again I have no problem connecting with DNS leak protection disabled.

sparky

I did another full reinstall and still the same problem.

sparky

I have just done a complete fresh install of windows 10 & fresh install of PIA. same issue. New debug log FBEDA

Max-P

@sparky Yeah the full reinstallation wasn't really necessary, but thanks for trying that eliminates quite a bit of possibilities! It's quite late for me right now but I'll think about it a bit tomorrow and see what else it could be.

p0530573

Hi,
Having this same issue in win10 17025 pre. It was working fine with v74, went to update to v75 and it no longer connects if DNS leak protection is enabled. Connects fine if disabled. Tired multiple clean installs, including reverting to v74, which is currently running, but neither version allows DNS leak protection to be enabled, or it fails to connect. Thanks!

p2355605

Same happening to me. I had to put in DNS address manually in adapter settings and slide DNS leak to off in PIA to get it to stop leaking. It stopped leaking, but a fix would be great.

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Max-P

Just a quick update: I just updated to the latest Windows insider build, and it's still working fine for me. Surely it's something with the network that PIA doesn't like and confuses it. Still working on it and asked the help of the developers. Will update again once I have more information.

p3269706

Windows Preview Build 17025 DNS Leak enabled wont connect  Debug ID 51ED7 v75

Iru786

I am having the same issue. I am on Win 10 build 17025

JockD3

Still the same issue for me on Windows 10 Pro insider build 17063.
The openvpn version is reported in the openvpn log as well as these warnings:

OpenVPN 2.2.2 x86_64-w64-mingw32 [SSL] [LZO2] [PKCS11] built on Oct 25 2017

WARNING: Make sure you understand the semantics of --tls-remote before using it (see the man page).

NOTE: the current --script-security setting may allow this configuration to call user-defined scripts

With DNS leaking turned OFF I have the same error as others:

PLUGIN_CALL: plugin function PLUGIN_ROUTE_UP failed with status 1: C:\Program Files\pia_manager\pia-openvpn.dll

WARNING: route-up plugin call failed

When the option is turned ON in the openvpn log I get:

Options error: Unrecognized option or missing parameter(s) in [CMD-LINE]:1: block-outside-dns (2.2.2)

Max-P

@JockD3 Thanks for the input. Can you send us a debug log as well? That last error in particular is rather strange as it's definitely a supported option so I would like to know what command line PIA generated that causes this output. Thanks!

JockD3

Max-P said:

@JockD3 Thanks for the input. Can you send us a debug log as well? That last error in particular is rather strange as it's definitely a supported option so I would like to know what command line PIA generated that causes this output. Thanks!

Hi Max
I have sent the debug log with the ID of 01936, good hunting
Very interested to see what you find
Cheers

Max-P

Hi @JockD3, I have looked at the log and everything looks fine. This seems to happen if it is unable to open the pia-openvpn.dll file. This is usually a side effect of an installation failure or antivirus conflict.

Please make sure that these exceptions are entered on all security software you have on your system and then try fully reinstalling the app to make sure all files are there and intact.