Account details not received (Resolved)

dmozzydmozzy
edited November 2017 in Other Software Support
Hi,

Can someone look into tickets 475615, 476049?

I think I may have fallen through the system. I have been a customer for a long time and recently signed up with a gift card to an already used email account. I have checked the spam folder etc and am pretty sure the email has not been sent.

Cheers.

Comments

  • [Deleted User][Deleted User]
    Sorted! You should receive an email from me in just a moment. 
  • dmozzydmozzy
    Thanks for the quick response!

    Can confirm its working.

    Cheers.
  • x88duallyx88dually
    edited May 2019
    I paid, downloaded software, installed. Created account user name an password, but get login errors in app and website
  • [Deleted User][Deleted User]
    Hello x88dually, 

    I am sorry for the inconvenience of the issue. For the PIA applications, OpenVPN, the Chrome browser extension, and the Client Control Panel on our website, you should be using your PIA account username and its password. PIA account usernames are always a "p" followed by seven digits. 

    (If you have generated a PPTP/L2TP/SOCKS5 login, please be aware that username begins with an “x” and its password are ONLY used for PPTP/L2TP/SOCKS5 connections. If you are only using our standard listed above, the "x" login is not necessary and will not work) 

    Please ensure that you are not copying and pasting your login information, as this can sometimes unintentionally pick up leading or trailing spaces. Please try typing making sure that the password is entered correctly as it is CaSe SenSitIve. 

    You also may need to reset the password. If you wish to cancel the auto-renewal on the account, you would cancel your subscription by logging into the Client Control Panel here and clicking the Cancel option. - PIA CS Team
  • x88duallyx88dually
    edited May 2019
    i can  login to forums, but not website.

    i dont have any digits from anywhere. confirmation email doesnt have confirm numbers, only an email verification link.

    cancel my account   [email protected]  or  x88dually
  • Omnibus_IVOmnibus_IV
    @x88dually did you not receive an account ID that looks like this: pxxxxxxx where x=digits of 0 to 9.

    There are two different accounts. First is the PIA service which uses the pxxxxxxx format and second is the forums which can be any login name.

    If you did not receive the PIA service ID then you should contact Customer Service by opening a ticket. Requesting cancellation on the forums might not generate results. Do recommend using the Tech Support or Customer Service route.

    https://www.privateinternetaccess.com/helpdesk/new-ticket

  • x88duallyx88dually
    edited June 2019
    Did that yesterday.

    ONLY email i got. NO order number, NO account access,
    BUT took my money


    Welcome Aboard!

    Hello x88dually! You have successfully registered for an account at PIA. Here is your information:

      Username: (Redacted)
      Email: (Redacted)

    You can access the site at https://www.privateinternetaccess.com/forum/.You need to confirm your email address before you can continue.






    ,
    or

  • Omnibus_IVOmnibus_IV
    That looks like the access request to the forums, not the VPN service. Like I said, there are 2 parts of PIA, the VPN service and the Forums. Each has its own registration process. There is no cost to join the forums.

    @PIAColleen @PIAJason @PIABradley
  • x88duallyx88dually
    i had to register with an email and password when you took my money,  But i cant login to either website or desktop app to use vpn.

    Its easy, gimme access or a refund !!

  • Omnibus_IVOmnibus_IV
    edited May 2019
    I don't work for PIA. I merely clean up the spam so the customer service personnel can spend time assisting customers.

    I am sure you have seen this page, but just in case you missed it. https://www.privateinternetaccess.com/helpdesk/kb/articles/i-just-signed-up-for-an-account-how-come-i-do-not-see-my-account-information-yet

  • [Deleted User][Deleted User]
    Hello x88dually, 

    I would recommend going through all your responses and removing the username and email address or any pertinent information relating to your account as we want to ensure your account and privacy stays private. 

    Regarding the account subscription, please contact us here: https://www.privateinternetaccess.com/helpdesk/new-ticket

    -  PIA CS TEAM

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