Still received a DMCA while using PIA

So I know how to set up torrent, I even use a test torrent to verify the tracker is using the PIA IP address. I work a lot and only torrent tv shows I miss due to work with no way to watch it after it airs. I did this last night after I got off work. I fired PIA up, checked to make sure everything was registering the new IP address and started the torrent. Yet I get home from work tonight to find a DMCA filed against me for that torrent, using the same IP address I was under using PIA. It personally looks to me like my activity was shared, so someone please explain to me how this happened. I am close to just cancelling my subscription after this.

Comments

  • edited November 2017 Posts: 498
    1. Where is your VPN Client? PC or Router?
    2. What OS are you using?
    3. Do you have static or dynamic DNS?
    4. Is your Browser open when you are running Torrent?
    5. Do you have Proxy setup on your Torrent software?
    6. What Torrent software are you using?
    7. Did the DMCA ID your IP address used?
    8. Which IP leak website did you use to confirm you Public IP and DNS addresses?
    9. Are you using IPv6?

    Post edited by sn0wmonster on
  • @eyesonlyhacker If it's something urgent, please make a support ticket so it can be addressed by official staff and investigated properly. If it's not urgent, I concur with Omnibus_IV and would also ask you to respond to his questions so we can be more helpful to you here on the forum.
  • Posts: 601
    Yet I get home from work tonight to find a DMCA filed against me for that torrent, using the same IP address I was under using PIA.
    If it's a PIA server IP address then, sorry, but no way. PIA would have received the DMCA notice, not you. More than likely your torrent app is leaking. Use the Torrent Address Detection function at https://ipleak.net/ and report back your findings here. 
  • @tomeworm I wish the forums let me "like" or "thumbs up" a post like Slack does :)
  • Yeah, he has a leak somewhere. Just need to find it and plug it up!
  • Same issue here... I'm using pfSense as a router, with the VPN on a VLAN coming from it, with a machine (the only machine) on that VLAN.  Ran the full tests, and I have no DNS leak, my torrent address location looks good, GEO IP location is clean, and no other single piece of info that would link back to me, but just got a DCMA notice.  Any ideas??
  • Another note, verified that the VPN has been up and stable, and I have it set on pfSense so if the VPN goes down, all traffic to that vlan is cut.  That machine has NEVER had a direct connection to the internet, only through the VPN.
  • edited January 1 Posts: 45
    @eyesonlyhacker

    Do you have the killswitch enabled as per the instructions available at https://helpdesk.privateinternetaccess.com/hc/en-us/articles/115000471072-How-Do-I-Ensure-My-Security-And-Privacy-When-Downloading- ?

    I would also remind you that as per the terms of service under the Conduct section, that you agreed to not download copyrighted materials. For information, the relevant information can be found in;

    • Uploading, possessing, receiving, transporting, or distributing any copyrighted, trademark, or patented content which you do not own or lack written consent or a license from the copyright owner;

    Available at https://www.privateinternetaccess.com/pages/terms-of-service/

    I hope this helps.

    Regards


    Jayson Q.
    Head of Customer Support
    Post edited by PIAJayson on
  • Posts: 309
    So I know how to set up torrent, I even use a test torrent to verify the tracker is using the PIA IP address. I work a lot and only torrent tv shows I miss due to work with no way to watch it after it airs. I did this last night after I got off work. I fired PIA up, checked to make sure everything was registering the new IP address and started the torrent. Yet I get home from work tonight to find a DMCA filed against me for that torrent, using the same IP address I was under using PIA. It personally looks to me like my activity was shared, so someone please explain to me how this happened. I am close to just cancelling my subscription after this.
    PIA provides the ability for an Internet user to encrypt and anonymize communications but the user is responsible for making sure that the application is functioning upon startup and ensuring that all settings are configured correctly. Every time I download a new version of the application I always ensure leak protection is activated and the Killswitch is enabled because that's my responsibility.
  • Posts: 601
    PIAJayson said:

    I would also remind you that as per the terms of service under the Conduct section, that you agreed to not download copyrighted materials. For information, the relevant information can be found in;

    • Uploading, possessing, receiving, transporting, or distributing any copyrighted, trademark, or patented content which you do not own or lack written consent or a license from the copyright owner;
    Was that comment really necessary? How is it in any way helpful? What on earth does it have to do with his issue? It seems to me that some might interpret it is a cop out for having to provide support.
  • edited January 2 Posts: 579
    tomeworm said:
    Was that comment really necessary? How is it in any way helpful? What on earth does it have to do with his issue? It seems to me that some might interpret it is a cop out for having to provide support. 
    Yes, kind of. We legally cannot help people who we know are using our services to do illegal things. We are protected from the DMCA under the content provider/ISP clauses, as we merely pass traffic through without inspecting it or possibly knowing what's inside of it. There's a reason why there is the corresponding clause in our terms of services.

    If you make it clear you're using our services to commit copyright infringement or have done so, we can no longer help you because then we would be actively enabling you to commit a crime with our services. We can't terminate their account because we don't have the p-username to go with it, but if we had it technically I think we would have to terminate their VPN account as well. If you admit to it, you ruin the entire plausible deniability argument that protects us from you.

    Obligatory "I'm not a lawyer" disclaimer: this is my personal opinion and understanding and may not reflect the company's position. Contact a lawyer for actual legal advice.
    Post edited by Max-P on
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