Shopping for a VPN - company please respond
Hi;
If Private Internet Access would reply to this it would be great, that is who I'd like to hear from for this.
Looking for a new VPN, using a friends system with Private Internet Access to try it out and so far seems to work ok. Was looking through the FAQ's and have a question about one of them.
In the FAQ article at https://helpdesk.privateinternetaccess.com/hc/en-us/articles/229347907-Do-You-Have-A-Warrant-Canary- it says
"There are several companies who claim they don’t log, but do anyway at the end of the day. In contrast, we have public court records to prove we don’t log anything, available for anyone to read (pages 11-12):"
I read through the available pages 11-12 but all I see is:
"subpoena was sent to London Trust Media and the only information they could provide is that the cluster of IP addresses being used was from the east coast of the United States"
but on the FAQ page it says "we have public court records to prove we don’t log anything"
I looked around for the "proof" but all I saw was the response to the subpoena which is not proof that Private Internet Access does not log. I see a bunch of sentiment or claim type statements from Private Internet Access in the forums and other FAQ articles which express that Private Internet Access does not log. But these are just words and considering that the FAQ says there is proof i'd like to see the proof that was presented to the court to prove that Private Internet Access does not log.
Where can I find the proof that Private Internet Access said was in public court records which was presented to the court to prove that Private Internet Access does not log? is there another link or something?
Thanks
If Private Internet Access would reply to this it would be great, that is who I'd like to hear from for this.
Looking for a new VPN, using a friends system with Private Internet Access to try it out and so far seems to work ok. Was looking through the FAQ's and have a question about one of them.
In the FAQ article at https://helpdesk.privateinternetaccess.com/hc/en-us/articles/229347907-Do-You-Have-A-Warrant-Canary- it says
"There are several companies who claim they don’t log, but do anyway at the end of the day. In contrast, we have public court records to prove we don’t log anything, available for anyone to read (pages 11-12):"
I read through the available pages 11-12 but all I see is:
"subpoena was sent to London Trust Media and the only information they could provide is that the cluster of IP addresses being used was from the east coast of the United States"
but on the FAQ page it says "we have public court records to prove we don’t log anything"
I looked around for the "proof" but all I saw was the response to the subpoena which is not proof that Private Internet Access does not log. I see a bunch of sentiment or claim type statements from Private Internet Access in the forums and other FAQ articles which express that Private Internet Access does not log. But these are just words and considering that the FAQ says there is proof i'd like to see the proof that was presented to the court to prove that Private Internet Access does not log.
Where can I find the proof that Private Internet Access said was in public court records which was presented to the court to prove that Private Internet Access does not log? is there another link or something?
Thanks
This discussion has been closed.
Comments
"A subpoena was sent to London Trust Media and the only information they could provide is that the cluster of IP addresses being used was from the East coast of the United States." If Private Internet Access kept logs of customer data, they would've been forced to hand over every single megabyte to authorities upon request.
No that's not "proof".
proof requires the statements to be validated by fact or truth. For example, if you tell me your name is Joe Robbin I would ask to see your ID to validate your statement. The subpona statements can't be validated with fact or truth, and can only be validated as what they said and nothing more.
Private Internet Access in their FAQ stated "we have public court records to prove we don’t log anything" that's a bold statement to make so surely they have this proof. So i'm asking to see the proof, it should be public as the court case records are public yet I can not find one thing in the court case records which validate by fact or truth their subpoena statement, and can find nothing that validates their FAQ statement and only find more of what they say with no fact or truth to validate it. Maybe I missed it, but Private Internet Access should be able to show it because surely they have it so i'm asking. I did not see any link to the proof in the FAQ. is there another link to it that I missed?
thanks for your reply, but i'd like Private Internet Access or London Trust Media to answer the question. Its going to be them I would be purchasing from, not other forum users.
1. PIA claim NOT to log
2. PIA answered a court subpoena with what you read above (not proof of (1) but as good as you're going to get)
3. you can either trust them or not.
Bottom line is you're "safe" unless you are doing something where you deserve to be caught - even then, you might still be safe (unfortunately).
We do not log. However, like other users had said, this was a recent topic and in response to that I changed the wording to state that we stated, under threat of perjury, that we replied to the court documents that we do not log.
I will change the above article to reflect that, in order to help clarify and prevent confusion.
Thanks for the reply;
I saw another thread but it seemed Private Internet Access was biased against a person posting about the proof thing and was so confused by others attacking the person that I never could get a real good answer from it as what Private Internet Access was posting in the thread seemed not to be true by defending their announcement post instead of simply changing it. Then when I saw the FAQ it was really confusing considering that the announcement post outlined in that thread was eventually changed and had a link to the FAQ but the same "prove" thing was still in the FAQ. It made it look deceptive.
Although I appreciate your response, I do not have a really good feeling about Private Internet Access. I've since explored more fully. Judging from the interaction of Private Internet Access employees in these forums, it seems there is a lot of "over enthusiastic" word play and semantics games and some disingenuous statements or sentiment that Private Internet Access employs. Private Internet Access also seems to treat its customers very rudely and disingenuously if they bring up something like that in the thread about the "prove" thing. Customers should not be treated this way, and they should be able to voice their complaints and lack of satisfaction with the product or the company support without being attacked or shut down or forum banned by Private Internet Access.
I think i'll go with another VPN.
I wish you well.
Negatives
Then how do I trust PIA?
> I saw another thread but it seemed Private Internet Access was biased against a person posting about the proof thing
If it's not too much trouble, could you point me to that thread? There is no excuse for bias and this question is a serious one that needs clarity and neutrality.
> It made it look deceptive.
I feel similarly and believe the wording was right to be changed and have petitioned for such anywhere we have the ability to do so.
> Private Internet Access also seems to treat its customers very rudely and disingenuously if they bring up something like that in the thread about the "prove" thing.
There is no excuse for that, so if you see it happening let me know. This is a topic that demands neutrality and transparency at all costs (literally!).
> I think i'll go with another VPN.
Sorry to see you go, but whatever your decision is, as long as it's based on your own threat model, it is the right decision to make and that's all that matters.
sn0w
Evidence requires proof and is the available body of facts (or information) indicating whether a belief or proposition is true or valid. If there is no proof that the proposition is true or valid then its not evidence. If its just statements then, as that one person posted, it requires the statements to be validated by fact or truth. PIA has already admitted there was no fact or proof to back up the original premise in their information that its been "proven in US court", PIA admitted this by changing the statement. You admit it now. Now you want to make matters worse by saying "We have public *evidence* that logging is not happening" when there was no proof in the first place? This just validates that one posters statement that "there is a lot of "over enthusiastic" word play and semantics games and some disingenuous statements or sentiment that Private Internet Access employs." and your comment was a humdinger example of such and it has nothing to do with an "OPSEC threat model"
Saying "You cannot prove a negative" is a pseudologic. "You can't prove a negative" is a principle of folk logic, not actual logic. "You cannot prove a negative" is itself a negative, so, if it were true, it would itself be unprovable. Its not a real thing, and that makes it a disingenuous statement especially when you claim there is "evidence" that does not exist.
Then you say "PIA kicks ass and supports all the right groups, donates money to all the right movements, has never been caught logging, and has evidence in court that it was unable to respond to the government's requests for logs with the stated reason being -- it had none!" when there is no such evidence, what you had was statements in subpoena and that's it and that is not evidence or proof that you do not have logs.
Then you say that PIA "has never been caught logging" which directly implies that PIA does log and could be caught logging.
You have done everything you could in your post to prove that persons statement of "there is a lot of "over enthusiastic" word play and semantics games and some disingenuous statements or sentiment that Private Internet Access employs."
You just gave lots of people reasons to not trust PIA - the number one being that PIA makes disingenuous and false claims.
The you talk about trust, when you have just made one heck of a disingenuous post. Its no surprise that person decided to go with another VPN, he was wise not to trust. Just a look around the responses from PIA in the forum is enough to make perspective customers go somewhere else, then you post this and confirm their decision for them.
Now you post like you think he is coming back to reply to you. I would not count on it.
Whoever told you that you knew something about customer support lied to you.
The above statements should be pasted into a new announcement or blog post!
Please be respectful to all persons (employees as well as other forum users) and follow all forum rules and regulations.
https://www.privateinternetaccess.com/forum/discussion/21506/privacy-online-forums-rules
"Forum Rules for Privacy Online Forums
This is a global announcement post to cover some of the rules/regulations for our forum at this time. This is not a complete list and is subject to change at any time.
1. This is a public forum for discussion topics that are limited to Private Internet Access and general privacy/security related topics.
2. This is not an official channel for support. However, we try to help as best as we can. Visit https://support.privateinternetaccess.com/ for official support.
3. No distributing copyrighted materials/CP/adult content/etc.
4. No flooding/spam"
There was nothing in my post that violated any of those forum rules. Telling the truth for the benefit of all who may see is not disrespectful if the person posted what is being talked about.
Always good to hear outside opinions, even when I don't agree with them.
@bopnbob for the benefit of yourself and future users not needing to filter through pages of off-topic posts, I'll go ahead and close this thread as I believe the concerns have been adequately addressed.
I won't be removing any criticisms or complaints, and encourage anyone who wants to continue this discussion to start a new thread so that their particular issues can be addressed, and remain on-topic.