PIA Client Will Not Connect

DeathStalker

No matter what I put the settings on, the PIA Client will not connect - AV & firewall both disabled.  Also launched as admin.

It hangs on Connecting .... for a while, then Disconnects.

DeathStalker

The OpenVPN Client *will* connect - but I cannot configure port forwarding in it.

[Deleted User]

Issues connecting can be due to quite a few different issues, but seeing a debug log is always useful. Would you mind sending one in and creating a ticket with the log ID? It would also be helpful to know: 

-What security software you're using
-Any other troubleshooting you've tried

DeathStalker

@Max-P - this is the thread I started for the problem I emailed you the logs on. 

Should I try uninstalling PIA and OpenVPN, then ensuring both the directories and registry are clear?  Or any other troubleshooting?  As I say, the OpenVPN client connects fine, just can't use port forwarding (or the other options in the PIA client).

Max-P

@DeathStalker Yes, a full reinstallation could be worth trying including a reboot to make sure everything is properly unloaded. If it still fails to connect, please send logs again (at [email protected]).

As for OpenVPN and port forwarding, it is actually possible and all the details for it are documented here . On Windows, you can do the same with the following:

Invoke-WebRequest -Uri "http://209.222.18.222:2000/?client_id=09583730412bfa6650aeb2c8f099e437d481abc7505a60db9e744cec99d550f5"

Shouldn't need to change the client_id as I just generated a fresh one . Run this in PowerShell within 2 minutes of connecting OpenVPN and it will give you a port number just like the client.

DeathStalker

Ok, I will try the uninstall, clean, and re-install and let you know how it goes.

Thanks!