not getting text in PIA app on ubuntu mate

matthewbmatthewb
in Linux VPN Setup
So I reimaged my laptop and reinstalled PIA. 
no when I open the app on my machine the choices all show up as white squares. It is usable but only because I remember where the buttons are.
I think it may be that the OS cannot render the font that PIA used but don't know how to go about fixing that.

attached is a screenshot of the issue

Comments

  • matthewbmatthewb
    found the fix after searching for it 

    from user max p wrote 

    Seems to be a bug within one of the libraries PIA uses. I had many customers update nwjs in our support with so good success so far:
    cd ~/.pia_manager/pia_tray_bin/
    rm -r nw-linux-64
    curl https://dl.nwjs.io/v0.24.0/nwjs-v0.24.0-linux-x64.tar.gz | tar -zx
    mv nwjs-* nw-linux-64
    mv nw-linux-64/nw nw-linux-64/pia_nw

    Once this is done, simply restart the app. If you wish to undo this fix, simply reinstall the app and it will reinstall back the original version that came with it.


    this fixed my issue

  • Max-PMax-P
    I'm glad my fix resolved it for you :)
  • matthewbmatthewb
    Max-P said:
    I'm glad my fix resolved it for you :)
    like to give credit where credit is due
  • travisreemstravisreems
    edited December 2017
    Thanks for the help on this!  FYI this was also occurring on Ubuntu Budgie 17.10.

    And for those of us using 32-bit architecture the corresponding commands are:
    cd ~/.pia_manager/pia_tray_bin/
    rm -r nw-linux-32
    curl https://dl.nwjs.io/v0.24.0/nwjs-v0.24.0-linux-ia32.tar.gz | tar -zx
    mv nwjs-* nw-linux-32
    mv nw-linux-32/nw nw-linux-32/pia_nw
  • rick0200rick0200
    Thanks, this fix worked for Mate on PCLINUXOS.....   with a bit of a difference....  
    cd ~/.pia_manager/pia_tray_bin/
    rm -r nw-linux-64
    download https://dl.nwjs.io/v0.24.0/nwjs-v0.24.0-linux-x64.tar.gz 
extract or copy files to ~/.pia_manager/Pia_tray_bin/
rename the file "nw" to "pia_nw"   
restart

  • tex195tex195

    I have the same problem with xfce
    but the written solution does not work.
    after doing all the steps, the software will not start.




  • martoufmartouf
    @tex195 ; i think the software was starting before when you saw the blocks instead of text, yes?  and maybe you attempted to subtitute a newer version of the nwjs library and there is no improvement?
  • Max-PMax-P
    @tex195 Have you tried restarting? It's possible that you still have an instance of the app running in the background somewhere after applying the fix and prevent it from starting again. Otherwise, you can always try reinstalling the app completely from the installer to restore it back to normal. We have a reinstall guide here if you need: https://helpdesk.privateinternetaccess.com/hc/en-us/articles/232054147-How-can-I-uninstall-reinstall-your-application-on-Linux-
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