PIA wont connnect

l33ttank

Hi ,

I just re-subbed and i'm trying to connect but it is not working below are my logs

Please help


Sat Dec 09 16:49:05 2017 OpenVPN 2.2.2 x86_64-w64-mingw32 [SSL] [LZO2] [PKCS11] built on Oct 25 2017
Sat Dec 09 16:49:05 2017 WARNING: Make sure you understand the semantics of --tls-remote before using it (see the man page).
Sat Dec 09 16:49:05 2017 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
Sat Dec 09 16:49:05 2017 LZO compression initialized
Sat Dec 09 16:49:05 2017 UDPv4 link local: [undef]
Sat Dec 09 16:49:05 2017 UDPv4 link remote: 104.238.169.106:8080
Sat Dec 09 16:49:05 2017 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this
Sat Dec 09 16:54:38 2017 OpenVPN 2.2.2 x86_64-w64-mingw32 [SSL] [LZO2] [PKCS11] built on Oct 25 2017
Sat Dec 09 16:54:38 2017 WARNING: Make sure you understand the semantics of --tls-remote before using it (see the man page).
Sat Dec 09 16:54:38 2017 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
Sat Dec 09 16:54:38 2017 LZO compression initialized
Sat Dec 09 16:54:38 2017 UDPv4 link local: [undef]
Sat Dec 09 16:54:38 2017 UDPv4 link remote: 66.55.144.182:8080
Sat Dec 09 16:54:38 2017 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this
Sat Dec 09 16:55:38 2017 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Sat Dec 09 16:55:38 2017 TLS Error: TLS handshake failed
Sat Dec 09 16:55:38 2017 SIGUSR1[soft,tls-error] received, process restarting
Sat Dec 09 16:56:19 2017 OpenVPN 2.2.2 x86_64-w64-mingw32 [SSL] [LZO2] [PKCS11] built on Oct 25 2017
Sat Dec 09 16:56:19 2017 WARNING: Make sure you understand the semantics of --tls-remote before using it (see the man page).
Sat Dec 09 16:56:19 2017 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
Sat Dec 09 16:56:19 2017 LZO compression initialized
Sat Dec 09 16:56:19 2017 UDPv4 link local: [undef]
Sat Dec 09 16:56:19 2017 UDPv4 link remote: 108.61.76.11:8080
Sat Dec 09 16:56:19 2017 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this
Sat Dec 09 16:57:19 2017 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Sat Dec 09 16:57:19 2017 TLS Error: TLS handshake failed
Sat Dec 09 16:57:19 2017 SIGUSR1[soft,tls-error] received, process restarting

Max-P

Have you tried changing ports? According to this log, it seems that OpenVPN is just completely unable to talk to the server: it tries to initiate a TLS handshake and the server never replies and after a minute it aborts. This is usually due to restricted ports or a NAT that doesn't properly handle the UDP traffic that the app is generating.

Are you connecting from home, public WiFi or a mobile network?

l33ttank

Yes i have tried to change ports but still cant connect .I'm using PIA in my home network

Max-P

Could you please send us a debug log according to this guide so we can have a closer look at what's happening? https://helpdesk.privateinternetaccess.com/hc/en-us/articles/219459157-How-do-I-create-a-debug-log-for-the-PIA-app-desktop-laptop-

Do you use any antivirus or security suite on your computer, in particular anything that touches or replaces the firewall?