"Loading" forever

tss243

Hi,

I'm using PIA on Ubuntu (16.04) and after installing, it works fine. However, once I disconnect it, I can't connect it again. 
It gets stuck at 'loading'.. I can't connect or change the settings.. even if I restart my machine.
It only works if I completely delete PIA and reinstall everything again, even if it's the same version.

I found more people with the same problem but they are using Windows (https://www.privateinternetaccess.com/forum/discussion/comment/52608/#Comment_52608)

Max-P

Hi!

At the moment I've seen this happen only when the XDG_CURRENT_DESKTOP environment variable is not set. Try starting the app like this:

env XDG_CURRENT_DESKTOP=X ~/.pia_manager/pia_manager/run.sh

If it works, you can make it permanent with this:

sed '2iexport XDG_CURRENT_DESKTOP=X' -i ~/.pia_manager/pia_manager/run.sh

martouf

ooh!  'sed'  .. or one can use 'nano', too.  might be a little less scary since 'sed' is like using a guru magic spell. ;-)

Max-P

@martouf Yeah there's many ways to do it. I basically copy pasted the command from a ticket I had done not long ago with the same issue. I felt it would be simpler to have a one-liner that does it on its own rather than guide the user through nano and where to add the line (and possibly have to explain them how to use nano to save and exit).

tss243

It didn't work
PIA didn't even open

Max-P said:

Hi!

At the moment I've seen this happen only when the XDG_CURRENT_DESKTOP environment variable is not set. Try starting the app like this:

env XDG_CURRENT_DESKTOP=X ~/.pia_manager/pia_manager/run.sh

If it works, you can make it permanent with this:

sed '2iexport XDG_CURRENT_DESKTOP=X' -i ~/.pia_manager/pia_manager/run.sh