pia stopped working

Hi. I have used pia for a few years and today its stopped working, it won't load, so have tried to reinstall without any success.
I keep getting the following message....

Error Loading Extension

    Failed to load extension from C:\Program
   Files\pia_manager\pia_tray_files. Manifest file is mising or unreadable

Any help would be appreciated
Andy 

Comments

  • Hi,

    This is unfortunately a known issue that is still without a fix. I am working with the developers still trying to find out why that is.

    Could you please email me these two files at [email protected] so we can have a look?
    • C:\Program Files\pia_manager\log\pia_manager.log
    • C:\Program Files\pia_manager\pia_tray_files\package.json
    Hopefully that gives us more clues to find out what's going on!
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