Windows 10 App Does Not Connect (Stay Orange)
Hi,
I just purchased the service on 3/5 and installed it on Windows 10 PC. Installation was successful. However, when I hit "Connect," it forever says "connecting..." with orange icon. I cannot go back to settings because the connection is active, which is not. I cannot disconnect either. The only way I can kill it is to Exit the application all together and restart.
I re-installed, I changed it to use the small packet, etc. but no avail.
When I tried to reinstall the driver, it relieves the PC and the Internet connection came back.
Seems to be the driver, personally but I don't know.
Please help.
This is what I wrote to the support on 3/5. No reply after 3 comments I made...
I probably have to cancel because of 7 days trial period but it is a shame that I was never able to use it...
Can someone help me??
I have Windows 10 with the latest updates.
I use Japanese as a system local but have everything else in English or the US.
I don''t see any other existing hardware or software creating the issue...
If no one can help here and since the support seems to be non-existent, I probably have to hit the cancel button soon.
Thanks!
MT
Comments
I think the Japanese issue will occur even if everything is set to english because the base system is still the Japanese flavor (or at least it is unless Microsoft finally did away with that weird localization stuff).
The Japanese issue should be fixed in the v78 beta, so signing up for the beta and getting it could possibly be the solution for this particular one! Please read my post here on how to join the beta program: https://www.privateinternetaccess.com/forum/discussion/30113/announcing-the-new-beta-program-for-the-desktop-application
I got the beta and it worked!
Today's my7th day and I guess I'm here to stay.
Thanks again for helping me out.
MT