Ver 79 client: "Ruby crashed unexpectedly"

vpnuser56vpnuser56
in Mac OS X VPN Setup
I bit the bullet and finally updated from V74 to V79 over the weekend and the last two mornings I have awoken to my machine (2015 MBP running macOS 10.12.6) with a dialog box that "ruby unexpectedly quit".  I thought you guys had this fixed by now?  A section of the problem report is below.  Looks like I have to go back to version 74 to feel safe my VPN won't be disconnecting overnight leaving me vulnerable.

Process:               ruby [91606]
Path:                  /Applications/Private Internet Access.app/Contents/MacOS/ruby/ruby
Identifier:            ruby
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        ruby [25636]
Responsible:           ruby [91606]
User ID:               502

Date/Time:             2018-04-25 01:47:20.068 -0400
OS Version:            Mac OS X 10.12.6 (16G1314)
Report Version:        12
Anonymous UUID:        C9E752D0-C191-177B-37B6-336ED7D1816D

Sleep/Wake UUID:       31F0DDAB-DFCC-4A44-9A2B-9DA1D1DBD86A

Time Awake Since Boot: 2100000 seconds
Time Since Wake:       1100000 seconds

System Integrity Protection: enabled

Crashed Thread:        5  pia_common.rb:*

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called
/BuildRoot/Library/Caches/com.apple.xbs/Sources/libpthread/libpthread-218.60.3/src/pthread_mutex.c:_pthread_mutex_unlock_drop:888: __p_mutexdrop failed with error 22

Comments

  • vpnuser56vpnuser56
    No comment from PIA (or anyone else) on this?  As a followup, I reverted to V74 and no Ruby issues for two days now.  Will this issue get fixed so I can update someday?
  • [Deleted User][Deleted User]
    @vpnuser56, thank you very much for the crash report. I've passed it along to the developers for further analysis. 
  • vpnuser56vpnuser56
    Thank you - much appreciated.
  • vpnuser56vpnuser56
    Since I see no responses - should I open a formal ticket on this?
  • [Deleted User][Deleted User]
    I just reached out to one of our desktop devs, and he confirmed that they should have a fix for this rolled out in the very near future. Sorry for the delay!
  • vpnuser56vpnuser56
    Thanks for the update Colleen!
  • vpnuser56vpnuser56
    Does the Ver 80 client have a fix for this?  I don't see anything about it in the release notes.
  • [Deleted User][Deleted User]
    @vpnuser56, nope, no changes in this version. 

    I reached out to the devs, and, unfortunately, they let me know that they ran into some roadblocks, and this one is unlikely to be fixed until we open-source the desktop client. I'd suggest using Tunnelblick in the meantime.  

  • vpnuser56vpnuser56
    I tested out Tunnelblick...it is 2x slower downloading compared to the PIA client (which itself is way slower than not using PIA servers).  An example - these tests were carried out within 5 minutes of each other.

    US East Server:  TB client 28Mbps down/ 20Mbps up, PIA client 63Mbps down/20Mbps up
    US NYCity Server:  TB client 29Mbps down/ 17Mbps up, PIA client 64Mbps down/21Mbps up

    No VPN connection : 271Mbps down/ 23Mbps up

    1)  I guess I'll stick with V74 of the PIA client for now (no Ruby crashes)
    2)  Why is PIA so slow compared to not using PIA?
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