However, let me offer a word of caution. When you submit a ticket it goes into the queue and gets attended to as soon as possible. From what I understand, if you submit another ticket regarding the same subject and using the same credentials, the first one gets canceled and your new ticket goes to the end of the queue. So every time you submit a ticket it pushes you back to the end of the line.
I cannot confirm this but this was from one of the support personnel. It is possible that the new system does not do this, but I would still exercise caution.
I'm really sorry for the delay on our end. We are several days behind right now due to switching support portals and changes to the SMTP whitelisting process. Fortunately, we're expanding the department starting next week, so this should be a much less common occurrence in the future.
I've just checked in our system and sent your account details to the correct email. Please let me know if there is anything else I can help you with.
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However, let me offer a word of caution. When you submit a ticket it goes into the queue and gets attended to as soon as possible. From what I understand, if you submit another ticket regarding the same subject and using the same credentials, the first one gets canceled and your new ticket goes to the end of the queue. So every time you submit a ticket it pushes you back to the end of the line.
I cannot confirm this but this was from one of the support personnel. It is possible that the new system does not do this, but I would still exercise caution.
I've just checked in our system and sent your account details to the correct email. Please let me know if there is anything else I can help you with.