I GIVE UP

p5466634

I have sent numerous emails to PIA regarding the fact that I cannot send any email behind the vpn. I am now convinced that my tickets are just being ignored. I have been a client for 2 years and I feel so let down by the one company that is supposed to protect my privacy. Being forced to disconnect from my vpn to send every single email is not protecting my privacy.

I am not technically savvy in any way, all I want is to keep my vpn on at all times!

This is effecting my business, I cannot send business emails nor do I know if the emails I have sent ove the past few weeks have been delivered.

You have my money and this is my rant. I will not be resigning and paying for something I cannot use!

Omnibus_IV

It is safe to assume that you are using an email client such as Thunderbird or Outlook. Even one of the many email clients. I understand your frustration.

I too had the same issue. After following the recommended instruction from PIA I was able to get my email issues solved. However, in the meanwhile, I used the online access of those email servers. They worked without having to disengage the VPN. It was a work around, although inconvenient, but a work around none the less.

If you haven't done so, you should submit a request to whitelist your email server. Just so you know, PIA will not whitelist email servers that are construed as relay servers.

A side note about opening a ticket. Although I haven't check in last few days, there was an issue with several of the fields. When one enters data the field appears blank. You will see the cursor moving but no visual text. The text is there, just not visible. If you think the text is incorrect or not sure, use a text editor to create the data and do a cut and paste.

p4141841

i use www.gmail.com with no issues i just hate the layout of gmail 

i understand the frustration. but using the website is your easiest fix for this 

[Deleted User]

If you can provide your ticket number I'd be more than happy to take a look at it and assist further!

TooSlowMan

I just used a starbucks card to get vpn but misspelled my email by leaving out a letter. All i get is a canned response blah blah we are transitioning blah blah 24-48 hours  blah blah use new portal. Lol new portal is a joke i am unable to type in any fields to tell them the problem.At any rate I am going to another VPN provider this is not worth the hassle to get a simple answer

Omnibus_IV

@TooSlowMan, you really should start a new thread. It is never a good idea to jump on a thread just because it seems like it is similar to your. All that does is bury your comments in an active thread.

My recommendation is to start another thread with your concerns.

p5466634

PIAAnna said:

If you can provide your ticket number I'd be more than happy to take a look at it and assist further!

Hi I never get a confirmation email stating that my messages to PIA were sent so I do not have any ticket number unless I am missing something. Where is my ticket number?

p5466634

Omnibus_IV said:

It is safe to assume that you are using an email client such as Thunderbird or Outlook. Even one of the many email clients. I understand your frustration.

I too had the same issue. After following the recommended instruction from PIA I was able to get my email issues solved. However, in the meanwhile, I used the online access of those email servers. They worked without having to disengage the VPN. It was a work around, although inconvenient, but a work around none the less.

If you haven't done so, you should submit a request to whitelist your email server. Just so you know, PIA will not whitelist email servers that are construed as relay servers.

A side note about opening a ticket. Although I haven't check in last few days, there was an issue with several of the fields. When one enters data the field appears blank. You will see the cursor moving but no visual text. The text is there, just not visible. If you think the text is incorrect or not sure, use a text editor to create the data and do a cut and paste.

The problem is my company .com email address. I have no idea how it was set up and the only way to access it is via Thunderbird. I have the email on my cell phone as well but I don't have a VPN on my cell.

Omnibus_IV

So you will need the IP address of your company .com. Since the issue is SMTP then you would get the IP for (as an example if you were using gmail) -

C:\Windows\System32>ping smtp.gmail.com

Pinging gmail-smtp-msa.l.google.com [74.125.28.108] with 32 bytes of data:
Reply from 74.125.28.108: bytes=32 time=39ms TTL=48
Reply from 74.125.28.108: bytes=32 time=39ms TTL=48
Reply from 74.125.28.108: bytes=32 time=39ms TTL=48
Reply from 74.125.28.108: bytes=32 time=98ms TTL=48

Ping statistics for 74.125.28.108:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 98ms, Average = 53ms

Then submit the IP address to PIA via the form. Just remember that the form might have an echo issue so you might not see the text. After you submit, you should see a confirmation page. I would print that page and check for any reference number just in case you do not get an ack email.

I am sure you already know about this so I apologize if this sounded condescending. That was not the intent.

p5466634

Omnibus_IV said:

So you will need the IP address of your company .com. Since the issue is SMTP then you would get the IP for (as an example if you were using gmail) -

C:\Windows\System32>ping smtp.gmail.com

Pinging gmail-smtp-msa.l.google.com [74.125.28.108] with 32 bytes of data:
Reply from 74.125.28.108: bytes=32 time=39ms TTL=48
Reply from 74.125.28.108: bytes=32 time=39ms TTL=48
Reply from 74.125.28.108: bytes=32 time=39ms TTL=48
Reply from 74.125.28.108: bytes=32 time=98ms TTL=48

Ping statistics for 74.125.28.108:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 98ms, Average = 53ms

Then submit the IP address to PIA via the form. Just remember that the form might have an echo issue so you might not see the text. After you submit, you should see a confirmation page. I would print that page and check for any reference number just in case you do not get an ack email.

I am sure you already know about this so I apologize if this sounded condescending. That was not the intent.

Not condescending at all I appreciate any help. I have zero technical knowledge and I do not understand most of this. When I send support a request, should I be receiving an email stating that the message was sent? There is no notification that it was sent, no confirmation, no ticket number. I even private messaged PIAAnna who replied to my thread and still no replies.

In a nutshell, we have 12 Gmail accounts and 3 business email accounts in this household and we cannot send any email via Thunderbird. Gmail send fine via a web browser although not convenient to do so.

Omnibus_IV

Sorry, I did the support path last month but do not remember if a confirmation page appeared. I thought it did but I could be mistaken. I also received an email but again, don't remember the time frame involved. It was that long after submitting the white list request. The first ticket I submitted had the wrong email address entered. Typo on my part. So I had to submit another ticket.

Omnibus_IV

@p5466634, check your outbound email. PIA has lifted the restrictions until they can develop a better policy.

https://www.privateinternetaccess.com/forum/discussion/34165/smtp-whitelist-policy-14th-june-2018

p5466634

Omnibus_IV said:

@p5466634, check your outbound email. PIA has lifted the restrictions until they can develop a better policy.

https://www.privateinternetaccess.com/forum/discussion/34165/smtp-whitelist-policy-14th-june-2018

Yes I saw that Announcement too. Finally it's fixed for now I guess. I really wish they send an actual emailed notification next time they do something like this.