CANT LOG IN ANYMORE & NO REPLY FROM "TECH SUPPORT"!

si_fly

I have my log information saved. I have had it auto connect every time without fail for a few years. Suddenly it says my credentials are not correct. I tried emailing tech support but no one has replied since i sent the ticket in over 5 hours ago. Looks like they changed their tech support as well and you no longer can live chat with someone. I dont know if my subscription is up or whats going on. Is anyone else having this issue or can anyone help me figure out whats wrong? please?

Omnibus_IV

If you go to the main page and select My Account in the upper right, and enter your Pxxxxxxx along with your password, and it does not let you in, then there is a possibility that your subscription might have ended, or you browser might be acting up. I would check the browser first by clearing the history and cache. You might clear everything and then try again.

For your subscription, when did you first sign up for the service?

si_fly

i signed up a few years ago, i dont remember exact date. i already tried logging in and it just says credentials are wrong. but if my subscription was over you think i get a warning or something. last year it just auto billed me.

Omnibus_IV

Yes, they do send out notices. I received mine in Nov '17. Is it possible that you are trying to use the older credentials? I noticed that my Pxxxxxxx changed when I resubscribed. I don't know if that is normal.

@PIAAnna @PIAColleen @PIASteveG

[Deleted User]

@Omnibus_IV

The reason you got new credentials was likely due to a new subscription being created and not adding time to your original sub.

@si_fly

Could you email us here: [email protected] with the subject as ATT:SMR. Provide the ticket number here and we'd be more than happy to look into this further for you!

Omnibus_IV

Thanks @PIAAnna. I figured it was something like that.

[Deleted User]

@Omnibus_IV ; No problem!