#bug in restarting pia service
hi
in windows if pia service unexpectedly stopped,pia app cant restart automatically it(service) like other vpn services
stays in the state below
https://pasteboard.co/Ih7Dyc6.png
please fix it in future release
thanks
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+i said this problem in reddit also
Comments
I am sorry for the inconvenience of the issue. However - have you tried the following:
- change servers
- change ports and protocols (tcp/udp)
- clear cache and cookies in the browser
- changed browsers to see if one is faster
- performed a clean uninstall/reinstall
(uninstalling, rebooting, then reinstalling a fresh copy)
- logged out of the application and reboot the device
(then logged back in to try and connect successfully)
- What operating system and version are you using on the device you have the VPN service set up on (e.g., Windows 7, MacOS High Sierra, iOS 11, etc.)?
- What version of the PIA client are you currently using? (e.g., v82, v1.1.1, v2.8.2)
- Are you connecting to the VPN using our VPN software, or did you use different setup instructions (if you used a different set, can you tell us which set you used explicitly)?
- Do you have any security applications installed on the device you’re using the VPN service on (firewalls, antivirus, etc.)? If yes, what apps are you using?
- Any other VPN or proxy software?
- Since government censorship and third-party interference can sometimes cause issues with connectivity, approximately where in the world are you connecting from?
- How do you connect to the internet on that device (plugged in, Wifi, mobile data, etc.)?
- Are you on a public (work, school, hotel) or private (home) network?
- Are you receiving any error message or other alerts (and if so, what does it say)?
- To prevent duplicate effort, what troubleshooting steps have you already tried?
Once I receive this information from you, we can review it and offer additional assistance based on your setup! - PIA CS TEAM