PIA app will not allow me to accept privacy prompts.

wolfprud3

I just renewed my subscription today, and having reinstalled the app on Android, it https://m.imgur.com/Q20chZE will https://m.imgur.com/Q20chZE not let me accept the access prompts. 

I'm not running any other VPN and I've never had this issue before. Here's some screenshots:

https://m.imgur.com/Q20chZE

[Deleted User]

Hello wolfprud3,

Thank you for the inquiry. We have received widespread reports of permission issues with the current iteration of the Android version of our application. You are receiving a permissions error on the VPN. Please close all apps that may be running in the background, disable "Always-on VPN", reboot your device, and try to grant permissions again. Here are some ways to combat the issue you are experiencing:

• Reboot your device
• Restart the device and the PIA VPN app, and reconnect
• When the VPN connection dialog box appears, select the "I trust this application" checkbox (this only appears on some versions of Android) > tap 'OK'

If you have any trouble tapping the "OK" or "Grant" buttons to grant VPN permission:

• Disable any screen dimming or battery saver apps first and then try again. We have confirmed that Lux Brightness, Night Mode, Twilight and Screen Filter are among the apps that cause this issue.

Note: 'VPN permissions' error may occur if you disconnect the PIA VPN app from outside of the app. To avoid this, always disconnect from within the app:

• On PIA's VPN home screen > Tap the same button used to connect and the app will disconnect

Please let me know if this allows you to establish the VPN profile. Thank you for your patience and for allowing us to serve you for your VPN needs. - PIA CS TEAM