Thank you for the inquiry. I'm sorry to hear that you are experiencing issues when attempting to access some streaming services. Please know that we are aware of the issue and are actively working towards a resolution. I apologize for any inconvenience this issue may cause.
Unfortunately, blacklisting of IPs is a very common problem with VPNs. Some large websites, including retailers, streaming services,banks, and marketplaces like craigslist, place a blanket ban on VPN use. Their security sees our anonymous IP address as a potential threat so they block us out. While we rotate our IPs regularly, we are unable to render support or assistance in accessing restricted content via our service. Your VPN may need to be turned off to access these websites.
Another option would be to try using one of our browser extensions as they do use some different IP's that may allow a connection. Our DevOps team is aware of the connection issues when it comes to streaming services like Amazon Video, Netflix, BBC, etc. They have assured us that they are working on our infrastructure in order to combat censorship and filtering. We believe that you should not need to compromise your security or privacy in order to view products and services online. Unfortunately, we do not have a timeline for when that solution will be implemented. Your VPN may need to be turned off to access these websites. However - have you tried the following:
- change servers - change ports and protocols (tcp/udp) - clear cache and cookies in the browser - changed browsers to see if one is faster - performed a clean uninstall/reinstall (uninstalling, rebooting, then reinstalling a fresh copy) - logged out of the application and reboot the device (then logged back in to try and connect successfully)
- try our Browser Extensions
- try our PIA OpenVPN
Please let me know if there is anything else I can assist you with! Thank you for your patience and for allowing us to serve you for your VPN needs. - PIA CS TEAM
Comments
Thank you for the inquiry. I'm sorry to hear that you are experiencing issues when attempting to access some streaming services. Please know that we are aware of the issue and are actively working towards a resolution. I apologize for any inconvenience this issue may cause.
Unfortunately, blacklisting of IPs is a very common problem with VPNs. Some large websites, including retailers, streaming services,banks, and marketplaces like craigslist, place a blanket ban on VPN use. Their security sees our anonymous IP address as a potential threat so they block us out. While we rotate our IPs regularly, we are unable to render support or assistance in accessing restricted content via our service. Your VPN may need to be turned off to access these websites.
Another option would be to try using one of our browser extensions as they do use some different IP's that may allow a connection. Our DevOps team is aware of the connection issues when it comes to streaming services like Amazon Video, Netflix, BBC, etc. They have assured us that they are working on our infrastructure in order to combat censorship and filtering. We believe that you should not need to compromise your security or privacy in order to view products and services online. Unfortunately, we do not have a timeline for when that solution will be implemented. Your VPN may need to be turned off to access these websites. However - have you tried the following:
- change servers
- change ports and protocols (tcp/udp)
- clear cache and cookies in the browser
- changed browsers to see if one is faster
- performed a clean uninstall/reinstall
(uninstalling, rebooting, then reinstalling a fresh copy)
- logged out of the application and reboot the device
(then logged back in to try and connect successfully)
- try our Browser Extensions
- try our PIA OpenVPN
We are looking into it, but no proposed timeline for a resolution as of yet. I am sorry for the inconvenience.