Apple Mail not sending after V80 update ???

jackbotjackbot
in General VPN Support
So I was told I needed to get my SMTP whitelisted because apparently, without any notice, the Apple SMPT can't be used anymore. I ask for whitelisting and I am told to put an IP address as SMTP in Mail....the only problem is the iCloud account does not show the SMPT or MAIL options in High Sierra (so I assume they are setup by default by apple). So now I can't send emails...I have no idea where the Ip goes ???

Comments

  • [Deleted User][Deleted User]
    Hello jackbot,

    In order to assist you with whitelisting your SMTP server, please provide us with screenshots showing all of the following settings within your email provider's settings:

    1. The email address(es) being blocked
    2. The SMTP/outgoing email server name for the above address(es) (e.g. smtp.mail.com, mail.example.net)
    3. The Port number used to connect to the mail server (e.g. 587, 465, 25...)
    4. The SSL setting (enabled/disabled - may appear as TLS/SSL)

    However - there are multiple reasons behind why you may not be able to use your email client when connected to VPN. Email is extremely tricky when using a VPN. It could be because your email client application is using port 25, which is blocked by our VPN to prevent spam. This can happen especially with old email applications. 

    To possibly resolve the issue: 

    • Allow access to local network. This can be done on your app. 

    If the above step do not work, you may need to:

    • Switch to a newer email client such as Outlook or Thunderbird, or manually configure your email client to use port 587 instead of port 25. Outlook users will need to select the type of encrypted connection for the outgoing server before entering 587 for the Outgoing server (SMTP) port number. See details here.
    • Disconnect from our VPN to access your email. This may be necessary if you are using your ISP’s email server and it blocks email traffic coming from outside of its own network. If this is the case I sincerely apologize for the inconvenience

    Please note: We can suggest using outgoing port 465 or outgoing port 587 or when needed changing VPN servers to see if it helps. At this time you will need to disconnect from the VPN to send mail over that account, or else use web-based email. Sorry for any inconvenience.

    If you wish to continue, please send the required information here: https://www.privateinternetaccess.com/helpdesk/new-ticket and we will assist you further. - PIA CS TEAM

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