VPN connections are never suggested for use with real-time online gaming. By the very nature of how VPN technology works, it's going to increase your latency, not decrease it exponentially. When you're connecting to a VPN server, you're first bouncing your connection off of a remote server, before it ever goes out to the internet, or back again; doing this doubles the routing path necessary for your connection, thus doubling your ping times.
After this, you then need to factor in encryption, which has to encrypt and decrypt every single packet of information that's being sent or received by you. That further increases your latency by a factor determined by the level of encryption used (the higher the level, the longer it takes to process; we use 128-bit, which has a processing factor of about 4x-8x per packet). Thus, in the end, given what I've explained above, it is not at all uncommon to see ping times of 8x-16x+ your normal level, once everything is factored in.
Again, this is in no way unique to our service; this is how VPN technology works, especially encrypted VPN technology. Sorry for any confusion or inconvenience this may cause.
That said, you could try alternate server gateway locations to improve performance. You can also try different connection ports within our application. however we do not directly support of the PlayStation 4 device. I am sorry for the inconvenience of the issue.
Comments
is it correct?
VPN connections are never suggested for use with real-time online gaming. By the very nature of how VPN technology works, it's going to increase your latency, not decrease it exponentially. When you're connecting to a VPN server, you're first bouncing your connection off of a remote server, before it ever goes out to the internet, or back again; doing this doubles the routing path necessary for your connection, thus doubling your ping times.
After this, you then need to factor in encryption, which has to encrypt and decrypt every single packet of information that's being sent or received by you. That further increases your latency by a factor determined by the level of encryption used (the higher the level, the longer it takes to process; we use 128-bit, which has a processing factor of about 4x-8x per packet).
Thus, in the end, given what I've explained above, it is not at all uncommon to see ping times of 8x-16x+ your normal level, once everything is factored in.
Again, this is in no way unique to our service; this is how VPN technology works, especially encrypted VPN technology. Sorry for any confusion or inconvenience this may cause.
That said, you could try alternate server gateway locations to improve performance. You can also try different connection ports within our application. however we do not directly support of the PlayStation 4 device. I am sorry for the inconvenience of the issue.