VPN connection issues

DmelloMarfi

For some reason my VPN is acting on my laptop. I use OpenVPN with Asuswrt on my Asus router, the VPN works fine everywhere, except school (which it worked for last year). It even works 100% on my phone when I turn off cellular and connect to the school WiFi. When using my laptop I connect to the school WiFi then to my VPN which says it successfully connected, but when I go to access a site nothing loads. I tried pinging sites, but keep getting a timeout. But I'm able to ping the DNS that I'm using and access the DNS address. What causes a VPN to work everywhere else, but not anywhere else? word counter VidMate Mobdro

[Deleted User]

Hello!

Public WiFi is tricky to connect to because most public WiFi's block (blacklist) VPN use such as banks, school, hotels, etc to connect to their services. Public WiFi issues fall outside of our support as it is the responsibility of a 3rd party. Unfortunately, blacklisting of IP's is a very common problem with VPN's. Most WiFi areas will not connect due to how that certain WiFi's security has been set up. Since this service can be set up in a number of ways, it is virtually impossible to allow our VPN to connect to every single one. Due to this, we cannot guarantee you will be able to connect to our VPN while on wireless network, however I would be happy to provide instructions that may help bypass those blocks!

The ports that the application is connecting over can often cause issues like this if there is a filter restricting or be blocking the connection. Changing those ports may resolve this issue. Please use the following instructions to change the ports in our app: PLEASE NOTE: THESE STEPS ARE FOR MOBILE PHONE DEVICES - BUT ARE NOT MUCH DIFFERENT FOR LAPTOP AND PC DEVICES. 

1. Access your application on your device

2. Once you are in the application, please select the three diagonal lines in the top left corner


3. This will bring up a sub-menu with several options. please select Settings.

4. Within the app settings, you will see a section titled Connection.
             a. The first option under the Connection section is Protocol

          

       b. Tap on Protocol. From there, you can choose to connect using OpenVPN or IPsec.
        

5. The protocol selected will change the settings that you can select.
           a. IPsec settings will only allow you to connect to our servers and change the application view to Dark Mode.

          b. OpenVPN settings will let you to connect to all of our servers, change ports, change encryption settings and send debug logs.

For more detailed instructions with pictures as well as video instructions, please visit this article from our help center: 

https://www.privateinternetaccess.com/helpdesk/kb/articles/i-have-trouble-connecting-or-the-connection-drops-frequently-changing-ports

If this does not work or you have further questions, let us know and we will be here to assist! Thank you for your patience and for allowing us to serve you for your VPN needs.

namanjohnson101

hello guys,

Fixing a VPN That Slows Your Internet Speed        stories

• Use a Fast, Premium VPN. ...
• Change Servers. ...
• Change Ports. ...
• Change IP Protocols. ...
• Change VPN Tunneling Protocols. ...
• Disable Local Security Software. ...
• 1. Make Sure You (and the Server) Are Online. ...
• 2. Make Sure Your Username and Password Are Correct.

If this solution also do not work, let me know I will help you. 9apps Cartoon HD Vidmate

Thanks & Regards,

mattlach

It depends on how your school has blocked the VPN.

If they are specifically blocking PIA's server IP addresses there isn't much you can do.

If - however - they are using more generic VPN blocking there are a few tricks you can use to try to get through.

I'd start by trying this:

1.) First sign off of PIA.

2.) Go on to the apps advanced settings and turn on the "Use TCP" setting.

3.) Set the remote port to "443"

Now try connecting again.

If you do this, your VPN traffic should be mostly indistinguishable from https traffic.   If they ahve blocked PIA by IP - however - this will not work.

TylerDerden

If you need to bypass a block in the school WiFi to continue your studies, then talk to the school’s IT people about it. Or you can read this helpful article https://vpnbestreview.com/best-vpn-for-school/

[Deleted User]

Use TCP 443 at your school.